At a Glance
- Tasks: Be the go-to person for residents during property upgrades and maintenance.
- Company: Join the London Borough of Havering, committed to affordable housing and community engagement.
- Benefits: Competitive salary, flexible working, and a chance to make a real difference.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Help shape housing services while connecting with diverse communities.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 39276 - 42771 £ per year.
The London Borough of Havering owns and manages over 11,000 homes with a significant development and regeneration programme which will deliver essential affordable homes across the borough. We have introduced a new Housing Asset Management Strategy and have significant programmes of work to deliver including Building Safety, Decent Homes and Compliance works. We have committed to net Zero Carbon by 2040 and are developing strategies and programmes to deliver this essential goal. We are continually looking to transform how we deliver housing services to our customers, putting them at the heart of everything we do.
To help us deliver an exceptional service, we are looking for a Resident Liaison Officer to join the Housing Property Services, Major Works and Direct Delivery team.
Key ResponsibilitiesOur Resident Liaison Officer is the first point of contact for queries regarding planned works to our properties. You will be responsible for effectively communicating with a range of stakeholders in relation to all planned works, which will involve resident consultation and providing support and advice to residents as well as leaseholders. This is a full‑time, field‑working position, based out in the community. The successful applicant will predominantly be visiting construction sites, public venues and residents’ own homes. You will need excellent customer service, negotiation and partnership skills to aid in the delivery of a number of important maintenance and upgrade works. You will attend and provide administrative support for meetings and consultation events, which may require some evening and weekend working. You will assist in producing communication and literature for tenants as well as monitoring tenant satisfaction. You will assist the Senior Resident Liaison Officer in producing the Stakeholder Engagement Strategy for all planned works, communicating with residents, leaseholders, Project Managers, Contractors, Lead Members and Councillors. You will work in collaboration with a range of different services including the Repairs Team, Asset Management, Compliance and a range of internal teams including our Communications & Media teams, Complaints and Housing Services.
We are looking for- An effective communicator with a professional and customer‑orientated approach.
- An individual with experience in a customer service, housing or related service delivery area.
- Ability to deal with challenging or difficult situations effectively and is committed to inclusion, equality and diversity.
- Administrative/clerical and IT experience; you will need to be confident using social media and remote communication, such as Microsoft Teams.
- Experience of coordinating and delivering resident consultation events.
- Flexible and open to change, prioritising your workload to meet deadlines/objectives, and the ability to work collaboratively with colleagues and others.
- A team player – experience working both independently and as part of a team.
- Must have a good general level of education (to GCSE standard).
- An individual with a full driving licence and access to a vehicle for work purposes.
For an informal discussion about the post, please contact Maria Hill, Senior Resident Liaison Officer on: 01708 43 16 66 or Maria.Hill@havering.gov.uk.
The closing date for the receipt of applications is Sunday 7th June 2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
Additional InformationWe want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Resident Liaison Officer employer: London Borough of Havering
The London Borough of Havering is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and community engagement. As a Resident Liaison Officer, you will play a vital role in enhancing housing services while benefiting from a collaborative culture, comprehensive training opportunities, and the chance to contribute to significant regeneration projects aimed at achieving net zero carbon by 2040. Join us in making a meaningful impact in the lives of our residents and be part of a team that values diversity and innovation.
Contact Details:
London Borough of Havering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research the London Borough of Havering and their housing initiatives. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and stakeholder engagement. Think about real-life examples where you've excelled in these areas, as they’ll want to see how you handle challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Havering.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills:As a Resident Liaison Officer, communication is key! Make sure your application highlights your ability to effectively engage with residents and stakeholders. Use examples that showcase your customer service skills and how you've handled challenging situations.
Tailor Your Supporting Statement:When writing your supporting statement, be specific about how your experience aligns with the role. Focus on your past roles in customer service or housing, and explain how you can contribute to our mission of putting residents at the heart of everything we do.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your points are easy to understand. Remember, we want to see your personality shine through, so let your passion for the role come across in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at London Borough of Havering
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job description, such as effective communication with stakeholders and resident consultation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you've successfully handled challenging situations. Think about how you can highlight your ability to support residents and work collaboratively with various teams, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. For instance, think about how you would manage a resident's concerns during planned works. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Flexibility and Team Spirit
The job requires someone who is flexible and can work both independently and as part of a team. Be ready to discuss times when you've adapted to change or collaborated effectively with others. This will show that you're not only a team player but also someone who can thrive in a dynamic environment.
