Product Manager - Customer Experience

Job Description

Grade 10- £57,663- £61,980 pa

About The Job

The main duties and responsibilities of this role are:

1. Developing and maintaining a comprehensive product strategy and roadmap.
2. Leading the planning, development, and launch of new products and features.
3. Collaborating closely with IT, business stakeholders, and users to gather and prioritize product requirements, ensuring their needs are understood and addressed.
4. Managing the product backlog and working with agile development teams to deliver high-quality solutions.
5. Defining and tracking key product performance indicators and using data to drive decision-making.
6. Acting as the primary point of contact for product-related inquiries and communications.
7. Ensuring product compliance with Havering UX and EA standards, as well as industry standards, regulations, and best practices.
8. Assessing and enhancing business user readiness for upcoming changes, including identifying gaps and implementing action plans before go-live.
9. Supporting the user community through transition support and change planning, with effective communication between users and project teams.
10. Assessing risks associated with proposed changes and managing actions to minimize impact on services.
11. Leading risk identification, assessment, and ongoing monitoring.
12. Leading, motivating, and inspiring team members, facilitating dialogue on expectations, progress, performance, and development needs.

About You

The ideal candidate will possess:

• A degree or equivalent work-related experience.
• Relevant certifications based on skills requirements.
• Proven experience in product management.
• Experience leading cross-functional teams and managing product lifecycles.
• Experience contributing to policy and strategy development and implementation.
• Ability to perform complex activities across technical, financial, and quality domains.
• Deep expertise in relevant specialisms with an understanding of their broader impact.
• Knowledge of industry developments and the role of technology.
• Business knowledge of organizational activities and external market factors.
• Strong leadership skills and risk mitigation capabilities.
• Excellent communication skills, capable of articulating objectives to both technical and non-technical audiences.

This role is a hybrid position, combining remote work with face-to-face engagement. Please view the Job Profile here .

For an informal discussion, contact .

The closing date for applications is 22nd May 2025. Early closure may occur if interest is high. You will be notified of your application outcome, and interview dates will be confirmed.

For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We value diversity and are committed to equal opportunities. Our residents and staff come from diverse backgrounds. Learn more about Choose Havering .

The London Borough of Havering is committed to safeguarding children, young people, and vulnerable adults. Appointments involving these groups may require a DBS check.

Please attach a supporting statement (max 2 A4 pages) explaining how you meet the role criteria. Ensure all personal information is removed from uploaded documents, as we practice anonymised recruitment.

About Us

Havering offers excellent transport links, extensive regeneration, and abundant green space. It is a hub for start-ups and expanding industries, including construction, logistics, engineering, and manufacturing. Discover why you should work for Havering Council.

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