At a Glance
- Tasks: Enhance online customer journeys and manage website content for a better digital experience.
- Company: Join a forward-thinking council dedicated to excellent digital service delivery.
- Benefits: Enjoy a great employee scheme, defined career pathways, and a solid pension plan.
- Other info: Diverse workplace with continuous learning opportunities and a commitment to equality.
- Why this job: Make a real difference in residents' lives through innovative digital solutions.
- Qualifications: Strong writing skills, CRM experience, and a passion for problem-solving.
The predicted salary is between 43680 - 48003 £ per year.
Senior Digital Officer – Salary Grade 7
We are seeking a candidate with a keen interest in improving online customer journeys to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council.
Key Responsibilities
- Work with software engineers to capture requirements and translate them into end-to-end user journeys.
- Produce and manage website content, ensuring accessibility and quality standards.
- Apply CRM and digital form UCD and UX best practices.
- Monitor feedback and assist with online account or form related issues.
- Collaborate on customer and service process improvement, service design and business analysis.
Qualifications & Skills
- Strong website content writing and management skills with an understanding of accessibility.
- Experience in CRM, digital form UCD, and UX.
- Knowledge of customer and service process improvement, service design and business analysis.
- Problem‑solving mindset, challenge the norms, and willingness to learn new things.
Benefits
- Great employee scheme.
- Defined career pathway.
- Opportunities to learn new skills at every turn.
- Excellent pension scheme.
- Equal Opportunity Statement
When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.
Our residents and service users come from all walks of life, and so do our employees.
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Contact Details:
London Borough of Havering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Borough of Havering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Borough of Havering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Digital Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Borough of Havering:Your cover letter is your chance to shine! Tell us why you want to work at London Borough of Havering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Borough of Havering!
How to prepare for a job interview at London Borough of Havering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
