At a Glance
- Tasks: Support families during difficult times by providing essential bereavement services.
- Company: Compassionate council dedicated to community welfare and support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a diverse team committed to equality and safeguarding vulnerable individuals.
- Why this job: Make a meaningful difference in people's lives while developing valuable skills.
- Qualifications: Experience in customer service and proficiency in IT systems required.
The predicted salary is between 33987 - 33987 £ per year.
Bereavement Service Adviser
Responsibilities
- Work efficiently in a fast‑paced environment to deliver a responsive service within strict deadlines.
- Process statutory records accurately using the specialist Epilog Sequel database system.
- Use Microsoft Office (Word, Excel, Outlook) for reporting, correspondence and data entry.
- Provide coverage for other posts; participate in working parties to improve the service.
- Undertake overtime and provide phone cover between 08.30 and 17.00.
- Maintain accurate internal and statutory record keeping and cash handling.
Qualifications & Experience
- Record of achievement in front‑line service delivery in a sensitive environment.
- Experience with accurate internal and statutory record keeping and cash handling.
- Proficiency with IT and operating systems including databases, word processing and spreadsheets.
- Knowledge of cemetery and crematorium administration and legislative framework (desirable).
- Proven track record of delivering high‑quality customer service.
- Holding a class of Customer Service Award or equivalent qualification (desirable).
- Prepared to work towards an ICCM Transfer of Ownership or equivalent qualification.
- Professional appearance and ability to adapt working hours to meet job requirements.
- Background Check
Disclosure and Barring Service (DBS) check may be required if the role involves working with protected groups.
Equality & Diversity
Applications are considered on its merits regardless of age, disability, ethnicity, faith, gender identity or sexual orientation.
The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
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Bereavement Services Advisor 1 FTE Grade APTC 4, £31,611 - £33,987 in London employer: London Borough of Havering
At the London Borough of Havering, we pride ourselves on being an excellent employer that values diversity and fosters a supportive work culture. As a Section 20 Consultation Officer, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a meaningful impact in the community. Our commitment to transparency and customer-focused service ensures that you will be part of a dedicated team striving for continuous improvement and excellence in public service.
Contact Details:
London Borough of Havering Recruitment Team
