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- Tasks: Provide first contact triage service and assess referrals for housing assistance.
- Company: Join a dedicated team focused on preventing homelessness through innovative solutions.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact by helping individuals navigate housing challenges and build community connections.
- Qualifications: Experience in housing legislation and excellent communication skills are essential.
- Other info: Engage with diverse clients and collaborate with various agencies to enhance service delivery.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
You are a dedicated Housing Solutions Triage Officer with proven success in preventing homelessness through innovative problem-solving and negotiation skills. You possess experience in effective multi-disciplinary working and have excellent communication and IT skills. You are knowledgeable about housing needs and legislation, including the Housing Act 1996 and the Homeless Reduction Act 2017. Your ability to engage confidently with a diverse range of clients is complemented by your exemplary communication skills. You maintain a strong knowledge of relevant policies and strategies while being committed to achieving equality and respecting others.
What the Job Involves
The role involves providing a high-quality first point of contact and triage service, assessing referrals, and conducting rapid initial assessments to determine eligibility for assistance under homelessness legislation. You will prevent or delay homelessness through early interventions and provide comprehensive advice about housing rights and options. You will create and manage cases within the Jigsaw system, ensuring all data entry is precise and completed in a timely manner. The role also entails empowering individuals, managing conflict situations, and building partnerships with various departments, agencies, and communities to expand network opportunities and ensure efficient service delivery.
Housing Solutions Triage Officer G5 employer: London Borough of Havering
Contact Detail:
London Borough of Havering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Triage Officer G5
✨Tip Number 1
Familiarize yourself with the Housing Act 1996 and the Homeless Reduction Act 2017. Understanding these legislations will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your problem-solving and negotiation skills in conversations with potential employers. Share specific examples of how you've successfully navigated complex situations in the past, as this is crucial for a Triage Officer.
✨Tip Number 3
Network with professionals in the housing sector. Attend relevant workshops or seminars to meet people who can provide insights into the role and potentially refer you to job openings.
✨Tip Number 4
Demonstrate your IT skills by being proficient in data management systems like Jigsaw. Familiarity with such tools will show that you are ready to hit the ground running and manage cases effectively.
We think you need these skills to ace Housing Solutions Triage Officer G5
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in preventing homelessness and your problem-solving skills. Use specific examples that demonstrate your ability to engage with diverse clients and work effectively in multi-disciplinary teams.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated complex information to clients or stakeholders. Highlight any relevant training or certifications in communication.
Demonstrate Knowledge of Legislation: Clearly outline your understanding of housing needs and relevant legislation, such as the Housing Act 1996 and the Homeless Reduction Act 2017. Mention any direct experience you have with these laws in your previous roles.
Detail IT Proficiency: Since the role involves managing cases within the Jigsaw system, mention your IT skills and any experience with similar case management systems. Be specific about the software you are familiar with and how you have used it in past positions.
How to prepare for a job interview at London Borough of Havering
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully prevented homelessness. Highlight your innovative approaches and negotiation skills that led to positive outcomes.
✨Demonstrate Your Knowledge of Legislation
Familiarize yourself with the Housing Act 1996 and the Homeless Reduction Act 2017. Be ready to explain how these laws impact your work and how you apply them in real-life scenarios.
✨Highlight Your Communication Abilities
Since the role requires engaging with a diverse range of clients, practice articulating your thoughts clearly. Share experiences where your communication skills helped resolve conflicts or build partnerships.
✨Emphasize Your IT Proficiency
As you'll be managing cases within the Jigsaw system, mention any relevant IT skills or experience with similar systems. Discuss how you ensure data accuracy and timely entry in your previous roles.
