Housing Officers x 2 (Maternity cover)

We are looking for a motivated and experienced Housing Officer to join our Resident Services Team. In this key role, you will deliver a high-quality housing management service across a defined patch. You will be responsible for managing tenancies, supporting residents to sustain their homes, and ensuring compliance with tenancy conditions. You will act as the lead officer for your area, working closely with residents, internal teams, and external partners to resolve issues and maintain safe, well-managed communities.

Key Responsibilities

• Manage a varied caseload of tenancy and leasehold matters across your patch
• Deliver effective tenancy management, including tenancy sustainment, and enforcement
• Investigate and manage anti-social behaviour (ASB) and nuisance cases
• Carry out estate inspections and property visits, identifying issues and taking action
• Take enforcement action where required, including serving notices and preparing court cases
• Identify and support vulnerable residents, including safeguarding referrals
• Work collaboratively with internal departments and external agencies to resolve complex cases
• Maintain accurate records and ensure compliance with legal and regulatory requirements

What We Are Looking For

• Previous experience in housing management and tenancy management
• Knowledge of housing legislation and best practice
• Experience managing ASB and tenancy enforcement cases
• Strong communication and interpersonal skills
• Ability to work independently across a designated patch
• Experience working in a local authority or social housing setting
• Understanding of safeguarding, welfare support, and multi-agency working
• A minimum of two years’ experience of working in social housing or equivalent transferrable skills
• A keen interest in and knowledge of the social housing sector
• A high performer, with a proven track record of success & ASB and tenancy management experience / knowledge
• Knowledge of tenancy and leasehold management
• Must have a full UK driving license and a vehicle to use for work
• A degree or housing qualification, such as CIH, is preferable, but not essential

Why Join Us?

• Be part of a committed Resident Services Team delivering front-line housing services
• Make a direct impact on residents’ quality of life and community wellbeing
• Work in a dynamic role with autonomy over your patch

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.