At a Glance
- Tasks: Manage and resolve anti-social behaviour cases to ensure a peaceful living environment.
- Company: Join a dedicated Resident Services Team focused on tenant well-being.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and conflict resolution.
- Why this job: Make a real difference in residents' lives by fostering community safety and support.
- Qualifications: Experience in ASB or housing management with strong communication skills.
The predicted salary is between 38058 - 41442 £ per year.
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and facilitate their independence, quality of life, safeguarding and health and well-being. The ASB Housing Officer will play a crucial role in ensuring the well-being of residents by managing and resolving anti-social behaviour (ASB) cases and fostering a peaceful living environment.
Responsibilities
- Investigate and manage ASB complaints in line with policies and procedures.
- Liaise with residents, local authorities and external agencies to resolve ASB issues.
- Conduct regular estate inspections to identify and address potential ASB hotspots.
- Maintain accurate records of ASB cases and actions taken.
- Provide support and guidance to residents affected by ASB.
Qualifications and Skills
- Previous experience in ASB or housing management is essential.
- Strong conflict resolution and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Knowledge of relevant legislation and best practices in ASB management, including the Policing and Crime Act 2017 and the Anti-social Behaviour, Crime and Policing Act 2014.
- Proficiency in using housing management software Open Housing and Microsoft Office.
- Minimum two years’ experience in social housing or equivalent transferable skills.
- Full UK driving licence and a vehicle for work.
- Degree or housing qualification (e.g., CIH) preferred.
When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
Housing Officer (ASB) employer: London Borough of Havering
As a Housing Officer (ASB) with us, you will be part of a dedicated Resident Services Team that prioritises the well-being and independence of our tenants. We offer a supportive work culture that values diversity and fosters professional growth, providing opportunities for training and development in housing management. Located in a vibrant community, our organisation is committed to making a meaningful impact on residents' lives while ensuring a peaceful living environment.
Contact Details:
London Borough of Havering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (ASB)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Resident Services Team and their approach to ASB. This will help you tailor your answers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your conflict resolution skills! Since you'll be dealing with ASB cases, think of examples from your past experiences where you've successfully resolved conflicts. We want to hear how you handled tough situations and what strategies worked for you.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate effectively with residents and external agencies. Use clear examples to illustrate how you've built relationships and resolved issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Housing Officer (ASB)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in ASB or housing management. We want to see how your skills align with the role, so don’t hold back on showcasing your conflict resolution and problem-solving abilities!
Showcase Your Communication Skills:As an ASB Housing Officer, strong communication is key. Use your application to demonstrate your interpersonal skills. Share examples of how you've effectively liaised with residents or external agencies in the past.
Highlight Relevant Experience:Don’t forget to mention any specific experience you have with housing management software like Open Housing. If you’ve got a solid background in social housing or related fields, make sure it shines through in your application!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at London Borough of Havering
✨Know Your ASB Legislation
Familiarise yourself with the Policing and Crime Act 2017 and the Anti-social Behaviour, Crime and Policing Act 2014. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working.
✨Showcase Your Conflict Resolution Skills
Prepare examples from your past experience where you've successfully resolved conflicts or managed ASB cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
As an ASB Housing Officer, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider role-playing scenarios with a friend to enhance your interpersonal skills before the interview.
✨Research the Organisation
Understand the values and mission of the organisation you're interviewing with. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a peaceful living environment for residents.
