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- Tasks: Manage customer enquiries and resolve issues on first contact.
- Company: Join a dedicated team within the Council focused on community support.
- Benefits: Enjoy flexible working locations and a supportive work environment.
- Why this job: Make a real impact by helping individuals connect with essential services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to work in a dynamic role with varied responsibilities.
The predicted salary is between 28800 - 43200 £ per year.
The ideal candidate is proactive and customer-focused, committed to upholding the highest standards of customer service in alignment with the Council's values. You are adaptable, comfortable working from multiple locations, and possess excellent communication skills for handling enquiries through various channels.
Your primary responsibility is to receive and manage enquiries across a range of front-line services, aiming to resolve issues at first contact. You will handle most enquiries independently, escalating only when necessary to senior staff. Additionally, your role involves signposting and redirecting individuals to appropriate community and health partners. You will also provide written information and referrals to provider organizations and ensure all records comply with Havering Adults Social Care principles and practices.
- Strong customer service orientation
- Effective communication across various access channels
- Ability to achieve first contact resolution
- Proficiency in managing and recording information
- Familiarity with social care principles and practices
- Adaptability to work from multiple locations
Customer Services Advisor G3 employer: London Borough of Havering
Contact Detail:
London Borough of Havering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor G3
✨Tip Number 1
Familiarise yourself with the Council's values and principles, especially those related to customer service. This will help you align your responses during interviews and demonstrate that you share their commitment to high standards.
✨Tip Number 2
Practice handling common customer service scenarios that may arise in this role. Think about how you would resolve issues at first contact and be ready to discuss these examples in your interview.
✨Tip Number 3
Showcase your adaptability by discussing any previous experiences where you've successfully worked from multiple locations or adapted to changing environments. This will highlight your flexibility, which is crucial for this position.
✨Tip Number 4
Brush up on your knowledge of social care principles and practices. Being able to speak confidently about these topics will set you apart and show that you're prepared for the responsibilities of the role.
We think you need these skills to ace Customer Services Advisor G3
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: In your CV and cover letter, provide specific examples of your customer service experience. Highlight situations where you resolved issues at first contact or adapted to different communication channels.
Demonstrate Adaptability: Mention any previous roles where you had to work from multiple locations or adapt to changing environments. This will show that you can handle the flexibility required for this position.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at London Borough of Havering
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues at first contact, as this aligns perfectly with the role's requirements.
✨Demonstrate Effective Communication
Practice articulating your thoughts clearly and concisely. Since the job involves handling enquiries through various channels, be ready to discuss how you adapt your communication style based on the medium and the audience.
✨Familiarise Yourself with Social Care Principles
Research the principles and practices of social care relevant to the role. Being knowledgeable about these will not only impress the interviewers but also show your commitment to upholding the Council's values.
✨Exhibit Adaptability
Prepare to discuss your experiences working in different environments or locations. Emphasise your flexibility and willingness to adapt to new situations, as this is crucial for the role of a Customer Services Advisor.
