Community Hub Facilitator

Community Hub Facilitator (Grade 6)

Salary: £39,276 – £42,771 per annum, 2‑year secondment / fixed‑term contract.

Service: Living Well / Housing Demand

Location: Across Community Hub sites in Havering

DBS Required: Yes

About The Role

The Community Hub Facilitator will oversee the daily operation of a Community Hub, ensuring services run efficiently and residents receive excellent support. The role includes coordination across council departments, voluntary organisations, and community partners, acting as the first point of contact for hub‑related queries, supporting urgent pop‑up or crisis response services, maintaining governance processes, managing small budgets, producing performance reports, and building relationships with partners.

Responsibilities

• Oversee the daily operation of a Community Hub, ensuring services run efficiently and residents receive excellent support.
• Coordinate activity across council departments, voluntary organisations, and community partners.
• Act as the first point of contact for hub‑related queries, offering clear guidance and problem‑solving.
• Support urgent pop‑up or crisis response services, such as public health alerts, refugee arrivals, or cost‑of‑living support.
• Maintain governance processes, operational plans, risk logs, and performance indicators.
• Manage small budgets, oversee contracts, and commission pantry services to ensure value for money.
• Produce hub performance reports, insights, and local needs analysis.
• Build strong relationships with partners including libraries, health services, employment and skills teams, and the voluntary sector.
• Contribute to the development of new hubs and service improvements across the borough.

What We’re Looking For

• At least 5 years’ experience in community development and stakeholder engagement.
• Experience managing projects within a programme or service framework.
• Confidence working independently, prioritising tasks, and meeting deadlines.
• Strong relationship‑building skills with partners, residents, and internal teams.
• Experience producing operational updates, business cases, and managing budgets.
• Strong digital skills, including Microsoft Office.

Skills & Attributes

• A clear, adaptable communicator with excellent customer service skills.
• Highly organised, analytical, and able to maintain high standards.
• Collaborative, respectful, and comfortable working in multi‑partner environments.
• Innovative, solution‑focused, and able to turn ideas into action.
• Able to work both independently and as part of a wider team.

Qualifications

• Understanding of best practice in community work and project coordination.
• GCSE‑level numeracy (desirable).

The role requires the candidate to work across multiple hub sites, with a mix of office, remote, and community‑based work, and must follow Council policies on safeguarding, health and safety, data protection, equality and confidentiality.

We practice anonymised recruitment. Please ensure you remove all personal information from any documents you upload.

We welcome and support applicants from all backgrounds. The selection process will be fair and impartial.