At a Glance
- Tasks: Lead and motivate a team while managing enrolment and learner enquiries.
- Company: Havering Adult College, committed to equality and diversity.
- Benefits: Competitive salary, discounts on brands, and opportunities for professional development.
- Other info: Flexible working hours with a supportive and collaborative team environment.
- Why this job: Make a real difference in your community and gain valuable leadership experience.
- Qualifications: Experience in customer service, strong communication skills, and GCSEs in English and maths.
The predicted salary is between 39276 - 42771 € per year.
Grade 6 – £39,276 – £42,771 per annum
36 hrs per week
Permanent Position
Havering Adult College
About the College
Havering Adult College offers a wide range of courses across a variety of subjects and venues throughout the Borough to learners aged 19+. We have a strong commitment to Equality and Diversity, welcoming learners of all abilities and backgrounds. Our commitment to safeguarding has been recognised by Ofsted at our last two inspections.
What you’ll be doing
- Leading and motivating a team of Centre Support Advisors across multiple sites
- Managing enrolment, learner enquiries, and front‑line services
- Supporting marketing activities and promoting course offerings
- Ensuring centres are safe, compliant, and running efficiently
- Working closely with teaching staff and managers to deliver a seamless experience
- Overseeing key processes including fees, data, and reporting
About You
- Experience leading a team in a customer‑facing environment
- Strong communication and organisational skills
- A proactive, hands‑on approach with the ability to multitask
- Confidence using Microsoft Office and digital systems
- A flexible mindset and willingness to work evenings and weekends
- GCSE Grade 9–5 (or equivalent) in English and maths
Why join us
- Make a real difference in your community
- Lead a supportive and collaborative team
- Be part of an organisation committed to learning and development
- Gain valuable leadership experience in an education setting
Benefits
Havering Rewards – savings on favourite brands online and in store, discounted shopping cards, vouchers/e‑vouchers and more.
EEO Statement
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Centre Support Supervisor employer: London Borough of Havering
Havering Adult College is an exceptional employer that prioritises community impact and employee development. With a strong commitment to equality and diversity, we foster a supportive work culture where you can lead a dedicated team and gain valuable leadership experience in an educational setting. Our benefits, including Havering Rewards for discounts and savings, enhance your overall employment experience while you make a meaningful difference in the lives of learners across the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Supervisor
✨Tip Number 1
Get to know the company! Research Havering Adult College and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Prepare for common interview questions related to leadership and customer service. Think of specific examples from your past experiences that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Centre Support Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Centre Support Supervisor role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to share specific examples of your leadership experience. We want to see how you've motivated and managed teams in customer-facing environments.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at London Borough of Havering
✨Know the College Inside Out
Before your interview, take some time to research Havering Adult College. Understand their mission, values, and the courses they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Centre Support Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and managed a team in a customer-facing environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Communication Prowess
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewers about their expectations for the role, which shows you're proactive and engaged.
✨Be Ready to Discuss Compliance and Safety
Since ensuring safety and compliance is part of the job, brush up on relevant regulations and best practices. Be prepared to discuss how you would handle situations related to safeguarding and compliance, demonstrating your understanding of these critical areas.
