Centre Support Advisor
Grade 4 – £31,611 - £33,987 per annum (pro-rata)
21.6 Hours per Week
Permanent Position
Be the first point of contact and help learners achieve their ambitions
We are looking for an enthusiastic and customer-focused Centre Support Advisor to join Havering Adult College. This is an exciting opportunity to play a key role in supporting learners, promoting our courses, and ensuring the smooth day‑to‑day operation of our centres.
As a Centre Support Advisor, you will be at the heart of the learner journey, providing information, guidance and administrative support while helping create a welcoming and professional environment for everyone who visits our centres. You will collaborate closely with learners, teachers and managers, ensuring excellent customer service and supporting the delivery of high‑quality adult education provision.
Who We Are
Havering Adult College offers a wide range of courses across a variety of subjects and venues throughout the Borough to learners aged 19+. We have a strong commitment to Equality and Diversity, welcoming learners of all abilities and backgrounds. Our excellent commitment to safeguarding has been recognised by Ofsted at our last two inspections.
What You'll Be Doing
- Providing a friendly and professional front‑line service to learners, visitors, and members of the public
- Responding to enquiries face‑to‑face, by telephone and email, providing accurate information and guidance
- Promoting and marketing the College’s courses and learning opportunities through events and learner engagement activities
- Supporting enrolment processes, fee assessments, discounts, and learner documentation
- Processing payments, refunds, invoices and maintaining accurate financial records
- Providing administrative support to managers and teaching staff
- Opening and closing centres, including operating security and alarm systems
- Assisting with room preparation and ensuring teaching spaces are ready for learning
- Supporting quality assurance, safeguarding and health and safety processes
- Maintaining accurate learner records and inputting data onto college systems
- Supporting marketing activities, learner surveys, and social media engagement as required
About You
- Level 2 English and Maths or equivalent
- Excellent customer service and communication skills
- Experience of working in a customer‑facing environment
- Strong organisational and administrative skills
- Ability to work independently and use initiative within established procedures
- Experience of handling financial transactions accurately
- Good working knowledge of Microsoft Word, Excel, and other digital systems
- Ability to manage competing priorities and work flexibly
- Commitment to delivering a high‑quality service to learners and stakeholders
- Willingness to work evenings and weekends as required
- Ability to travel between College sites where necessary
Experience within an education or training environment would be advantageous but is not essential.
Why Join Us?
- Make a positive difference in your local community
- Help learners access opportunities that can change their lives
- Join a supportive, professional, and inclusive team
- Develop your skills within a dynamic adult education environment
- Access ongoing learning and development opportunities
- Play a vital role in delivering high‑quality services to learners and staff
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start‑ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council.
Centre Support Advisor employer: London Borough of Havering
At the London Borough of Havering, we pride ourselves on being an excellent employer that values diversity and fosters a supportive work culture. As a Section 20 Consultation Officer, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a meaningful impact in the community. Our commitment to transparency and customer-focused service ensures that you will be part of a dedicated team striving for continuous improvement and excellence in public service.
Contact Details:
London Borough of Havering Recruitment Team
