At a Glance
- Tasks: Support learners by answering enquiries and providing excellent customer service across various centres.
- Company: Join Havering Council, a vibrant community-focused organisation with great transport links.
- Benefits: Competitive salary, flexible working hours, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and diverse workplace.
- Why this job: Make a real difference in people's lives while enjoying a varied and interesting role.
- Qualifications: Strong English and Maths skills, customer service experience, and proficiency in Word and Excel.
The predicted salary is between 26600 - 28000 £ per year.
Centre Support Advisor - Salary - Grade 4 (£31,611 - £33,987pa)
The successful applicant will be required to work flexibly from different centres in the Borough on a roster basis including Evenings and Saturdays as we offer daytime and evening courses on weekdays and daytime Saturday courses. Our centres can get extremely busy, so at times the work is pressurised, but it is also interesting and offers variety. You will be answering enquiries on the telephone, dealing with customers face to face and by email, ensuring you deliver excellent customer service at all times. You will be enrolling learners, making sure that you pay particular attention to detail and you will be taking financial payments, so a good working understanding of maths is required. You will provide administrative support to teachers and managers in an interesting, busy and varied role where no two days are alike, so you must be able to respond flexibly to change and stay calm in busy situations.
Qualifications and Experience
- Must be able to demonstrate English and Maths skills at level 2
- Experienced in customer services both in person and over the telephone
- Must have a high degree of skill and experience of Word and Excel (including the use of formulas)
- Excellent keyboard skills
- Have excellent verbal and written communication skills
- Experience of working as part of a team
- Experience of processing payments from customers
- Experience of working in an education setting is desirable but not essential
- Must have excellent attention to detail skills
- Must be flexible and have the ability to work independently
- Full driving licence and access to a car or alternative travel arrangement are necessary
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
Please DO NOT attach a CV as this will not be considered.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
View Job Profile here.
If you have any questions about the post, please contact Natalie McAneny on 01708 434955 or by email on Natalie.McAneny@havering.gov.uk.
The closing date for the receipt of applications is 02/11/2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council.
Centre Support Advisor in City of London employer: London Borough of Havering
Havering Council is an exceptional employer that values diversity and inclusivity, offering a dynamic work environment where no two days are the same. With a focus on employee growth and development, you will have the opportunity to engage with a variety of tasks while providing excellent customer service in a supportive team atmosphere. Located in the vibrant London Borough of Havering, employees benefit from excellent transport links and a wealth of green spaces, making it an ideal place to balance work and life.
Contact Details:
London Borough of Havering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Advisor in City of London
✨Tip Number 1
Get to know the company! Research Havering Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think about specific examples from your past experiences that demonstrate your skills and how you handle pressure.
✨Tip Number 3
Show off your flexibility! Since the role requires working evenings and weekends, be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experience where you thrived in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus for this role.
We think you need these skills to ace Centre Support Advisor in City of London
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you understand what the Centre Support Advisor role is all about. Highlight the key skills and experiences they’re looking for, and think about how your background fits in with that.
Craft a Strong Supporting Statement:This is your chance to shine! Use up to two A4 sides to explain why you’re the perfect fit for the role. Be specific about your customer service experience and any relevant skills, like your maths and IT abilities.
Show Off Your Attention to Detail:Since the job requires a keen eye for detail, make sure your application is free from typos and errors. Double-check everything before you hit send, as this reflects your ability to handle the administrative tasks of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at London Borough of Havering
✨Know Your Customer Service Skills
Make sure you can talk confidently about your experience in customer service. Think of specific examples where you've handled enquiries, both face-to-face and over the phone. This role is all about delivering excellent service, so be ready to showcase how you've done that in the past.
✨Brush Up on Your Maths
Since you'll be dealing with financial payments, it's crucial to demonstrate your maths skills. Prepare to discuss any relevant experiences where you've used maths in a practical setting. Maybe even practice some basic calculations to show you're comfortable with numbers during the interview.
✨Highlight Your Flexibility
This job requires flexibility in working hours and adapting to busy situations. Think of times when you've had to adjust quickly to changes or manage pressure effectively. Sharing these stories will show that you're ready for the dynamic nature of the role.
✨Prepare Your Supporting Statement
Since they want a supporting statement instead of a CV, make sure yours is clear and concise. Focus on why you're a great fit for the Centre Support Advisor role, using the job description as a guide. Highlight your attention to detail and teamwork skills, as these are key for success in this position.
