At a Glance
- Tasks: Manage customer feedback and resolve complaints in Housing Repairs.
- Company: London Borough of Haringey, committed to community service and improvement.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and community engagement.
- Why this job: Make a real difference in residents' lives by improving housing services.
- Qualifications: Strong communication skills and experience in customer relations.
The predicted salary is between 30000 - 40000 £ per year.
London Borough of Haringey is seeking a Customer Relations Officer to manage a diverse caseload of customer and stakeholder feedback, including complaints and service inquiries within Housing Repairs. You will investigate issues thoroughly and craft clear, empathetic responses that resolve cases in line with service standards and statutory requirements.
In this hybrid role, you’ll analyze feedback trends to support continuous service improvements while ensuring compliance with FOI, Data.
Contact Details:
London Borough of Haringey Recruitment Team
We think you need these skills to ace Resident Feedback Lead – Hybrid (Housing Services)
Customer Relations Management
Complaint Handling
Empathy
Investigative Skills
Clear Communication
Service Standards Compliance
Statutory Requirements Knowledge
