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- Tasks: Be the friendly face ensuring safe and comfortable travel for our residents.
- Company: Join Haringey, a vibrant community known for creativity and inclusivity.
- Benefits: Enjoy up to 31 days leave, hybrid working, health support, and discounts.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for helping others, great communication skills, and a responsible attitude required.
- Other info: Full training provided for operating wheelchair lifts; apply soon as positions may close early.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the Role
Do you find fulfillment in helping others and want to make a tangible difference in your community? In this fulfilling role, you will be the friendly face who ensures our residents travel safely and comfortably. Operating the wheelchair lifts and making sure everyone is secure will be a key part of what you do, and you’re eager to learn and master these skills with the comprehensive training provided.
Here's what you'll be doing:
- Providing a warm and welcoming presence to passengers during their journeys.
- Safely and competently operating wheelchair lifts and securing wheelchairs within our vehicles, adhering to the highest safety standards (full training provided, and you’re ready to learn!).
- Assisting passengers with boarding and alighting, offering physical support and guidance as needed – something that feels really important to you.
- Ensuring passengers are comfortable and feel secure throughout their journey.
- Maintaining a clean and tidy vehicle environment – a welcoming space for everyone.
- Communicating effectively and respectfully with passengers, their families, and colleagues. You value clear and friendly interactions.
- Being a friendly and supportive point of contact, addressing passenger queries and concerns with empathy.
- Adhering to all Haringey Council policies and procedures.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application please contact.
About You
Here's what I'm looking for in you:
- A genuine passion for helping others and a commitment to providing excellent passenger care.
- Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
- A responsible and reliable attitude, with a strong focus on safety.
- The ability to operate wheelchair lifts and secure wheelchairs safely and effectively (full training will be provided – You’re excited to learn this!).
- Patience, empathy, and a calm demeanour in potentially challenging situations.
- A proactive approach and the ability to use your initiative.
About the Team
- SEND Transport Manager - Aye aye Captain!
- Travel Assistance Operations Manager - Making sure the ship doesn’t sink or capsize.
- Passenger Attendant Team Manager - Smile in chief and reminding everyone to chillax.
- Contract Compliance Manager - making sure our providers do what they are supposed to.
- SEND Travel Assistance Options Manager - Making sure the families that need help get it from their application.
- Independent Travel Trainer - I help young people gain their independence by going where they want to.
- Transport Liaisons Officer - Supporting the business operations and getting things done.
Passenger Attendant employer: London Borough of Haringey
Contact Detail:
London Borough of Haringey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Attendant
✨Tip Number 1
Familiarise yourself with Haringey's community values and culture. Understanding the local context will help you connect with the residents and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with diverse groups in the past. This will highlight your ability to build rapport and provide excellent passenger care.
✨Tip Number 3
Research the specific duties of a Passenger Attendant, especially around operating wheelchair lifts. Being knowledgeable about these responsibilities will show your eagerness to learn and master the skills required for the role.
✨Tip Number 4
Prepare to discuss scenarios where you've demonstrated patience and empathy, particularly in challenging situations. This will illustrate your calm demeanour and proactive approach, which are essential for this role.
We think you need these skills to ace Passenger Attendant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Passenger Attendant. Highlight your passion for helping others and your commitment to providing excellent passenger care in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication and interpersonal skills, as well as any relevant experience in customer service or support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine passion for helping others. Use specific examples to demonstrate how you embody the values of Haringey Council, such as caring, creativity, and collaboration.
Highlight Your Willingness to Learn: Mention your eagerness to learn new skills, particularly in operating wheelchair lifts and ensuring passenger safety. This shows your proactive approach and readiness to embrace training opportunities.
How to prepare for a job interview at London Borough of Haringey
✨Show Your Passion for Helping Others
Make sure to express your genuine passion for assisting others during the interview. Share personal experiences where you've made a difference in someone's life, as this aligns perfectly with the role of a Passenger Attendant.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication and interpersonal skills. Think of examples where you've successfully built rapport with people from diverse backgrounds, as this is crucial for connecting with passengers and their families.
✨Highlight Your Safety Awareness
Since safety is a top priority in this role, be ready to discuss your understanding of safety protocols. You might want to mention any previous experience where you had to prioritise safety, even if it was in a different context.
✨Exhibit Patience and Empathy
Prepare to talk about situations where you've had to remain calm and patient, especially in challenging circumstances. This will demonstrate your ability to handle potentially stressful situations with empathy, which is essential for a Passenger Attendant.
