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For Companies At a Glance
- Tasks: Investigate and respond to parking enforcement appeals and correspondence.
- Company: Haringey is a vibrant borough known for its creativity, community spirit, and commitment to equality.
- Benefits: Enjoy up to 31 days leave, hybrid working options, health support, and discounts on leisure activities.
- Why this job: Join a diverse team in a role that champions community values and makes a real impact.
- Qualifications: Experience in handling complex written enquiries and excellent communication skills are essential.
- Other info: Apply soon as we may close applications early if we receive enough interest.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
The Parking Process Case Officer will be responsible for investigating and responding to informal and statutory representations and appeals received in relation to parking enforcement and subsequent recovery action. The post holder will need to ensure that all correspondence that is received is responded to within the relevant timeframe.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes:
- Leave entitlement up to 31 days + bank holidays
- Potential hybrid working opportunities
- Health and wellbeing support
- A generous local government pension scheme
- A range of discount schemes across leisure and culture that provide both financial and money-saving discounts
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end up being diverted to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application please contact.
About you
You will need experience in dealing with complex written enquiries from the public, including drafting customer focused responses, gathering information from various sources, complying with legislation, operations procedures and guidelines. You will need to be an excellent communicator, comfortable communicating in a wide variety of ways with customers, and other council officers and external organisations.
Parking Process Case Officer employer: London Borough of Haringey
Contact Detail:
London Borough of Haringey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Process Case Officer
✨Tip Number 1
Familiarise yourself with Haringey's values and culture. Understanding their commitment to community, creativity, and collaboration will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of parking enforcement legislation and procedures. Being well-versed in these areas will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've handled complex written enquiries in the past. Highlighting your communication skills and ability to draft customer-focused responses will set you apart.
✨Tip Number 4
Network with current or former employees of Haringey Council if possible. Gaining insights from their experiences can provide valuable information that may help you during the application process.
We think you need these skills to ace Parking Process Case Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Parking Process Case Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in handling complex written enquiries and drafting customer-focused responses. Provide specific examples that demonstrate your ability to gather information and comply with legislation.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to illustrate your communication skills in your application. Mention any experience you have in liaising with customers, council officers, or external organisations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at London Borough of Haringey
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Parking Process Case Officer. Familiarise yourself with parking enforcement processes, statutory representations, and appeals. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As an excellent communicator, be prepared to discuss your experience in handling complex written enquiries. Provide examples of how you've drafted customer-focused responses and communicated effectively with various stakeholders. This will highlight your ability to meet the job's requirements.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've gathered information from multiple sources to resolve issues. Highlight your analytical skills and how you've complied with legislation and operational procedures in past roles. This will show that you can handle the complexities of the position.
✨Embrace Haringey's Values
Familiarise yourself with Haringey Council's values: Caring, Creative, Courageous, Collaborative, and Community-focused. Be prepared to discuss how your personal values align with these and provide examples of how you've embodied them in your previous work experiences.
