At a Glance
- Tasks: Manage customer feedback, investigate issues, and contribute to service improvements.
- Company: Join a dedicated team focused on transparent and resident-focused services.
- Benefits: Enjoy 31 days leave, hybrid work, health support, and a generous pension scheme.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference by resolving issues and improving services for residents.
- Qualifications: Experience in handling complaints and strong communication skills required.
The predicted salary is between 38256 - 39276 £ per year.
- Contract Terms
- Starting salary: S01 (£38,256 – £39,276)
- Contract type: FTC – 12 Months
- Hours per week: 36 per week (Hybrid)
- Closing date: 12th July 2026
- Interviews: Week Commencing 20th July 2026
About the Role
- Manage a diverse caseload of customer and stakeholder feedback, including complaints, compliments, service enquiries and Housing Ombudsman cases.
- Investigate issues thoroughly and produce clear, empathetic responses that resolve cases in line with service standards, policies and statutory requirements.
- Contribute to continuous service improvement by analysing feedback trends, identifying recurring issues and supporting the development of practical solutions.
- Ensure compliance with relevant legislation and policies, including Freedom of Information (FOI), Data Protection and corporate information governance requirements.
- About the Team
The Customer Relations team within the Housing Repairs Service is dedicated to delivering transparent, responsive and resident‑focused services.
Team members work collaboratively across services to ensure feedback is resolved effectively and used to improve outcomes for residents.
About You
- Experience handling, investigating and resolving complaints from a range of stakeholders.
- Ability to manage a complex and varied workload, meeting tight deadlines and performance targets.
- Strong written and verbal communication skills, with the ability to tailor responses clearly and effectively.
- Excellent customer service skills, with a sensitive and professional approach.
- Experience logging, tracking and monitoring cases to ensure timely resolution.
- Ability to analyse feedback data and produce insights to support service improvements.
- Knowledge or experience of FOI, Data Protection and complaints handling frameworks.
- Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
- Experience working in a public sector or housing environment.
Benefits
- Leave entitlement of 31 days plus bank holidays.
- Hybrid working opportunities.
- Health and wellbeing support.
- Generous local government pension scheme.
- Discount schemes across leisure and culture.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications.
If you wish to apply for this role, please do so as soon as possible.
- If you have any questions about the status of your application, please contact
- #J-18808-Ljbffr
Feedback Officer in London employer: London Borough of Haringey
As a Feedback Officer within our dedicated Customer Relations team, you will thrive in a supportive and collaborative work environment that prioritises transparency and responsiveness. With generous benefits including 31 days of leave, hybrid working options, and a robust local government pension scheme, we are committed to your health, wellbeing, and professional growth. Join us in making a meaningful impact on residents' lives while enjoying a fulfilling career in the public sector.
Contact Details:
London Borough of Haringey Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Feedback Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Borough of Haringey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Borough of Haringey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Feedback Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Borough of Haringey:Your cover letter is your chance to shine! Tell us why you want to work at London Borough of Haringey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Borough of Haringey!
How to prepare for a job interview at London Borough of Haringey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
