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For Companies At a Glance
- Tasks: Resolve customer complaints and ensure seamless communication with residents.
- Company: Haringey is a vibrant borough known for its creativity, community spirit, and commitment to equality.
- Benefits: Enjoy 31 days leave, hybrid working options, health support, and discounts across leisure and culture.
- Why this job: Join a dynamic team making a real impact in the community while developing your skills.
- Qualifications: Proactive individuals with strong communication skills and some experience in handling complaints are ideal.
- Other info: Be part of a supportive environment that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the Role
Work closely with the entire Property Services department to ensure excellent and seamless communication with residents in responding to complaints. To resolve customer complaints at the first point of contact ensuring immediate contact with customers who express dissatisfaction through the IT system, on the phone or face to face, escalating matters to management attention when required. As an integral part of the Repairs Service, you will work closely with professionals from diverse departments, gaining invaluable exposure to the inner workings of a dynamic and impactful organization. Your efforts will directly contribute to the seamless functioning of our operations, ultimately enabling us to better serve the community. This role provides a platform for personal growth and development, as you'll have the opportunity to refine your administrative skills and expand your professional horizons in a supportive and collaborative environment.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact (url removed).
About You
We are seeking a proactive individual with a strong drive to excel in administrative responsibilities who has the customer experience at heart. The ideal candidate will have some experience dealing with all levels of complaints demonstrating excellent written and verbal skills, consistently upholding a standard of professionalism in all interactions. Ideally, the candidate would have some experience dealing with Housing Ombudsman casework. In addition, the candidate should possess excellent organisation skills, to work in a fast-paced ever-changing environment, so the ability to adapt, show flexibility and know how to prioritise tasks is essential to the role. Proficiency in office software, including Microsoft Office Suite and Google Workspace, will be essential in efficiently managing tasks and facilitating seamless communication within the team.
About the Team
The Customer Relation Team has been set up to manage the large volume of complaints and enquiries received by the Haringey Repairs Service (HRS) back office. The team consists of 4 complaints officers dealing with Stage 1, Members Enquiries and Housing Ombudsman Casework and the Customer Relations Manager. The Customer Relations Team is a dynamic team that understands the importance of providing quality responses to all complaints/enquiries and are able to do this collaboratively with the wider service, demonstrating dedication to maintaining a productive and organized work environment. We emphasise teamwork, attention to detail, and effective communication. Together, we play a vital role in supporting the company's operations and achieving its goals. With a shared commitment to excellence, we proactively handle a wide range of administrative tasks, ensuring seamless day-to-day operations. From coordinating schedules to managing resources, our team's contributions are integral to the company's success. We take pride in our ability to adapt to evolving challenges and find innovative solutions, making us an indispensable asset to the organisation.
Customer Complaints Officer employer: London Borough of Haringey
Contact Detail:
London Borough of Haringey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Officer
✨Tip Number 1
Familiarise yourself with Haringey's values and community initiatives. Understanding their commitment to creativity, collaboration, and community focus will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your complaint resolution skills. Since the role involves handling customer complaints, consider role-playing scenarios with friends or family to practice your communication and problem-solving techniques in a supportive environment.
✨Tip Number 3
Network with current or former employees of Haringey Council. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview and understanding how to stand out as a candidate.
✨Tip Number 4
Demonstrate your adaptability by sharing examples from your past experiences where you've successfully managed multiple tasks in a fast-paced environment. This will show that you can thrive in the dynamic setting of the Customer Relations Team.
We think you need these skills to ace Customer Complaints Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Customer Complaints Officer. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous experience dealing with customer complaints, particularly in administrative roles. Mention specific instances where you resolved issues effectively, showcasing your written and verbal communication skills.
Showcase Your Skills: Demonstrate your organisational skills and adaptability in your application. Provide examples of how you've managed tasks in fast-paced environments and your proficiency with office software like Microsoft Office Suite and Google Workspace.
Personalise Your Application: Make your application stand out by personalising it. Use the values of Haringey Council—Caring, Creative, Courageous, Collaborative, and Community-focused—as a framework to express how you embody these traits in your professional life.
How to prepare for a job interview at London Borough of Haringey
✨Showcase Your Customer Service Skills
As a Customer Complaints Officer, your ability to handle complaints effectively is crucial. Prepare examples from your past experiences where you successfully resolved customer issues, demonstrating your excellent communication and problem-solving skills.
✨Familiarise Yourself with Haringey's Values
Understanding the core values of Haringey Council—Caring, Creative, Courageous, Collaborative, and Community-focused—will help you align your responses during the interview. Be ready to discuss how you embody these values in your work.
✨Demonstrate Adaptability and Organisation
The role requires working in a fast-paced environment, so be prepared to discuss how you manage multiple tasks and adapt to changing situations. Share specific strategies or tools you use to stay organised and prioritise effectively.
✨Research Housing Ombudsman Casework
If you have experience with Housing Ombudsman casework, be sure to highlight it. If not, take some time to research what it entails and be ready to discuss how you would approach such cases, showing your willingness to learn and grow in this area.
