Neighbourhoods and communities manager lbhf623273 in London

Salary range: £56,436 - £59,574 per annum

Work location: Fulham Palace Road, London W6 8RF

Hours per week: 36

Contract type: 3x Permanent

Vetting requirements: Basic DBS Check

Closing date: 28 July 2026

This post will be managed as a rolling advert, and applications may be reviewed on an ongoing basis prior to the closing date. Please note that previous applicants need not reapply.

Contact details for informal discussion: Declan Teague, Head of Neighbourhoods and Communities.

About the role:

Do you believe that excellent neighbourhood services can truly transform lives? Are you a confident housing leader who thrives on responsibility, accountability, pace and purpose? Hammersmith & Fulham Council is seeking an ambitious, values-driven Neighbourhoods and Communities Manager to lead a newly formed team delivering high-quality, resident-focused housing services. Created following a major restructure, this role offers a rare opportunity to modernise neighbourhood management, drive innovation and make a visible difference to the lives of approximately 2,000 residents.

Reporting to the Head of Neighbourhoods and Communities, you will provide strategic and operational leadership to Neighbourhood and Community Officers, supported by a Coordinator. You will oversee the delivery of frontline tenancy and neighbourhood services and ensure your team consistently provides excellent support to residents.

You will lead and inspire a high-performing team committed to outstanding tenancy and neighbourhood management. You will embed a resident-first culture focused on safety, satisfaction and sustainable communities. You will drive service improvement, encourage innovation, support digital transformation, champion modern ways of working and ensure compliance with regulatory standards, contributing to the Council’s ambition to achieve a C1 rating.

Your remit will include overseeing antisocial behaviour casework, estate management, fire safety actions and complex tenancy issues. By using data, insight and resident feedback, you will drive continuous improvement in performance and outcomes. You will build strong partnerships across the Council and work collaboratively with residents, community groups and external agencies. This is a highly visible, hands-on leadership position requiring operational grip, clear decision-making and a strong leadership presence.

Hammersmith & Fulham manages around 12,000 council homes, and neighbourhood services play a vital role in daily resident experiences. In this role, you will help keep residents safe, create cleaner and greener estates, respond to antisocial behaviour quickly and compassionately, support vulnerable households and improve satisfaction, trust and engagement with Council services. The impact of your work will be felt every day by residents, colleagues and partners.

The ideal candidate will be an experienced housing professional and confident people leader with expert knowledge of housing, tenancy and neighbourhood management. You should be comfortable working at both strategic and operational levels, with a strong track record in performance management and service improvement. You will lead with empathy, energy and accountability, and enjoy delivering change and bringing people with you. Experience within a local authority or social housing environment is highly desirable.

This role offers significant influence and autonomy, along with the chance to shape a new service and leave a lasting legacy. The Council is committed to learning, development and wellbeing, and is proud to be an inclusive, values-driven organisation that puts residents first. Hammersmith & Fulham welcomes applicants from all backgrounds and guarantees an interview to disabled candidates who meet the minimum criteria. Flexible working is actively encouraged.

If you are ready to lead with purpose, improve neighbourhoods and deliver services residents can be proud of, the Council would be delighted to hear from you.

Role Specific Qualifications:

You’ll be educated to degree level (or equivalent experience) and either hold, or be willing to work towards, a Level 4 housing qualification.

Our People Values:

• We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
• We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
• We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
• We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Asking for Adjustments:

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.