At a Glance
- Tasks: Support adult learners and staff with IT and digital systems in a dynamic environment.
- Company: Hammersmith & Fulham Council, committed to community and innovation.
- Benefits: Flexible working, comprehensive reward package, and a supportive team culture.
- Other info: Inclusive workplace with a commitment to diversity and accessibility.
- Why this job: Make a real difference in education while enhancing your tech skills.
- Qualifications: Level 3 qualification in IT/Digital Skills and strong troubleshooting abilities.
The predicted salary is between 30000 - 35892 £ per year.
Temporary up to 12 months. At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.
Are you passionate about technology and education? Do you enjoy helping others navigate digital systems and thrive in a dynamic learning environment? If so, we want to hear from you! We’re looking for an IT and Learning Support Officer to provide essential support across our Adult Learning & Skills Service. This is a varied and rewarding role where you’ll be at the heart of our digital and administrative operations, supporting both staff and learners.
What you’ll be doing:
- Input and maintain course data on our EBS system
- Provide admin support for accredited courses and learner interviews
- Conduct learner progression and destination surveys
- Maintain IT equipment and troubleshoot issues
- Deliver IT training and create user guides for staff
- Support online learning platforms and digital compliance
- Assist with enrolment, marketing events, and general admin
What we’re looking for:
- Level 3 qualification (or higher) in IT/Digital Skills or related field
- Strong IT and troubleshooting skills, ideally with EBS or similar systems
- Excellent communication and organisational abilities
- Experience in adult education (desirable)
- A proactive team player with great customer service skills
- Awareness of data protection and digital security
Closing date: 12 July 2026. Interview date: Week Commencing 20 July 2026.
Our commitment to you: At H&F you will have access to a comprehensive total reward package and a flexible working employer. All staff can request flexible working. We are committed to safeguarding and promoting the welfare of children, young people and adults. All employees, workers and volunteers share this commitment and our recruitment and selection practices reflect this.
Asking for Adjustments: We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Equality and diversity: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
IT and Learning Support Officer employer: LONDON BOROUGH OF HAMMERSMITH & FULHAM
At Hammersmith & Fulham, we pride ourselves on being an inclusive and forward-thinking employer dedicated to fostering a supportive work environment. As an IT and Learning Support Officer, you will benefit from flexible working arrangements, a commitment to professional development, and the opportunity to make a meaningful impact in our community. Join us in our mission to provide high-quality services while enjoying a culture that values diversity and innovation.
Contact Details:
LONDON BOROUGH OF HAMMERSMITH & FULHAM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT and Learning Support Officer
✨Get Involved in Local Edu-Tech Meetups
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✨Volunteer for Online Educational Events
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✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at LONDON BOROUGH OF HAMMERSMITH & FULHAM who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from LONDON BOROUGH OF HAMMERSMITH & FULHAM might stumble upon your work while looking for a IT and Learning Support Officer!
We think you need these skills to ace IT and Learning Support Officer
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at LONDON BOROUGH OF HAMMERSMITH & FULHAM.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at LONDON BOROUGH OF HAMMERSMITH & FULHAM. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at LONDON BOROUGH OF HAMMERSMITH & FULHAM
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with LONDON BOROUGH OF HAMMERSMITH & FULHAM, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with LONDON BOROUGH OF HAMMERSMITH & FULHAM is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to LONDON BOROUGH OF HAMMERSMITH & FULHAM as they seek to innovate in their teaching approaches.
