Job Overview
Supervisors within the integrated Environmental Operations, Housing, Climate & Economy Directorate, will support the Assistant Service Managers and oversee frontline Environmental Operations activities in the London Borough of Hackney. The role covers all cleansing, waste & recycling collections and related services.
Responsibilities
- Directly manage a team of 25–30 frontline operational staff and contribute to supervision of a 150+‑person workforce across your section.
- Oversee street cleaning, refuse & recycling collection, commercial waste, markets and other Environmental Operations activities.
- Conduct inductions, training, allocation of work tasks and monitoring of time‑keeping and performance to meet safety and service standards.
- Manage staff and vehicle allocation; handle sickness, performance, disciplinary and leave matters.
- Ensure all services comply with contract schedules and address any non‑compliance promptly.
- Carry out health and safety assessments and implement remedial action or safeguards.
- Perform low‑level enforcement work for domestic and commercial waste, including issuing warning letters and fixed penalty notices when required.
- Support and deputise for the Assistant Service Managers in their day‑to‑day management of Environmental Operations.
Working Conditions
- Flexible and dedicated supervisory approach covering a 24‑hour cycle.
- Work weekends and bank holidays with catch‑up and support across day, evening, and night shifts.
What You Will Bring
- Proven experience delivering Environmental Operations services (Refuse, Recycling, Markets, Street & Estate Cleansing Services).
- Ability to organise staff, prioritise work and adapt in challenging situations.
- Strong motivational skills to engage an operational workforce and communicate service objectives and standards.
- Methodical approach to service delivery, accurately completing paperwork such as attendance records and timesheets.
- Candid confidence to address underperformance and raise issues directly with staff.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and social class. We particularly welcome applications from disabled people and those seeking flexible working.
For job‑seekers requiring support in applying for council work, Hackney Works offers guidance. Contact:
hackneyworks@hackney.gov.uk
