Technical Licensing Officer in St James

Fixed-Term / Secondment Opportunity - 24 Months

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there; we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Hackney Council is looking for a motivated and detail-focused Technical Licensing Officer to join our Private Sector Housing Licensing Service. This is an exciting opportunity to work within a busy regulatory environment supporting property licensing, improving housing standards, and helping deliver better outcomes for residents.

About the Role

• Process property licensing applications and carry out regulatory checks
• Provide advice and support to landlords, agents, tenants and residents
• Manage enquiries through duty services and shared inboxes
• Maintain accurate records, databases and statutory registers
• Support compliance, enforcement and licensing decision-making
• Contribute to service improvements and digital processes

As you progress to SO1 level, you will take on more complex casework, technical decision-making, quality assurance and mentoring responsibilities.

About You

• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Experience managing competing priorities in a fast-paced environment
• A commitment to delivering high-quality public services

Why Join Us?

We offer professional development and the opportunity to make a meaningful difference within one of London’s most dynamic boroughs. Join us and help shape safer, better housing across Hackney. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

Closing date for applications: 04 November 2. Interview date: TBC. Please note – we reserve the right to close applications early if we receive a high number of applications.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.