At a Glance
- Tasks: Manage digital bookings, handle legal documents, and support community events.
- Company: Join the Hackney Registration Service, a welcoming and impactful team.
- Benefits: Earn while you learn with a competitive salary and protected study time.
- Other info: Flexible working options and support for underrepresented groups.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: Must be 18+, tech-savvy, and have GCSEs in Maths, English, and ICT.
The predicted salary is between 18720 - 24000 € per year.
Be at the Heart of Hackney. Are you looking for a career that actually means something? The Hackney Registration Service is looking for a dedicated apprentice to join our busy, welcoming team.
Why You'll Love Working With Us
- Earn While You Learn: You’ll receive a competitive salary and holiday entitlement while you work toward a recognised professional qualification.
- Stability to Grow: This is a 2-year fixed-term contract, giving you plenty of time to study and build your CV.
- Real Responsibility: You’ll learn to manage digital bookings, handle legal documents, and eventually act as a Deputy Registrar to register births.
- A Modern Approach: We want your fresh perspective and skills to help us modernise and streamline our existing processes. We are looking for someone tech-savvy who is confident using social media to help us connect with the community in new, digital ways.
- Protected Study Time: We set aside one day of your working week specifically for your training and development.
What You'll Be Doing
As an apprentice, you will perform tasks under supervision as you develop the competence to take on more responsibility. Your daily tasks will include:
- Legal and Data Administration
- Document Management: Producing legal certificates from current and historical records and managing physical archives by retrieving and re-filing historic registers.
- Digital Organisation: Streamlining digital filing systems, organising electronic records, and guiding customers and residents through online self-service portals.
- Customer Interaction: Handling sensitive enquiries via telephone, email and face-to-face, ensuring all communication is clear, confidential, and timely.
- Financial Tasks: Managing transactions by collecting fees for services, issuing receipts, and reconciling payments.
- Event and Diary Support: Managing the electronic diary for appointments and coordinating bookings for upcoming ceremonies.
- Ceremony Support: Supporting the team with the administration of citizenship and ceremonies (including weddings and civil partnerships), and acting as an usher to manage the smooth flow of guests during the events.
Are You the Right Fit?
- A People Person: You need to be a polite and helpful person who has great communication skills and can build relationships with anyone.
- Organised: You can prioritise tasks and have a strong eye for detail.
- Tech-Savvy and Innovative: We want your fresh perspective! If you know your way around social media and digital tools, you can help us modernise how we connect with residents.
- Ready to Grow: We will teach you all the technical and legal rules of registration while you earn your qualification.
- Passionate: You care about the Hackney community and want to make a difference.
- Reliable: You show up on time and are ready to learn.
Eligibility Check
- Age: You must be at least 18 years old.
- Linked to Hackney: You must meet a local link, such as being a current resident, a current or former student in the borough within the last eight years, or a Hackney care leaver.
- Education: You need (or be willing to achieve) GCSEs at Grade 4/C or above in Maths, English, and ICT.
Note: You are not eligible if you already hold a Business Administration qualification at Level 3 or higher or a Customer Services qualification at Level 2 or higher. Note: The stated criteria may be waived for individuals with an Education, Health and Care Plan (EHCP), a statement of special educational needs (SEN), or a learning difficulty assessment (LDA), as eligibility will be determined case-by-case.
To Access Apprenticeship Training Funding You Must Also
- Hold a British/EEA passport or have permission from the UK government to live in the UK.
- Have been resident in the UK or EEA for at least the last three years. If you are a resident of the EEA, you must have settled or confirmed settled status in the UK.
- You must be able to evidence that you meet the eligibility criteria. Please ensure that you have read the eligibility criteria in the Job Description & Person Specification. You will not be eligible if you cannot provide this evidence.
Closing date for applications: 31 May 2026 (22:59). Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworksjobs@hackney.gov.uk
Registrars Apprentice employer: London Borough of Hackney
Join the Hackney Registration Service as a Registrars Apprentice and be part of a team that values community connection and personal growth. With a competitive salary, dedicated study time, and a supportive work culture, you'll gain hands-on experience while working towards a recognised qualification. This role offers real responsibility in a modern environment, allowing you to make a meaningful impact in Hackney while developing your skills in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Registrars Apprentice
✨Tip Number 1
Get to know the Hackney Registration Service! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive enquiries, it’s crucial to be clear and polite. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your tech-savvy side! Prepare examples of how you've used digital tools or social media in the past. This will demonstrate your ability to help modernise their processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team there.
We think you need these skills to ace Registrars Apprentice
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about making a difference in the Hackney community and are excited about the opportunity to learn and grow with us.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention your tech-savvy nature and any relevant experience with digital tools or social media, as we’re keen on modernising our processes!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gives you the chance to showcase your interest in joining our welcoming team.
How to prepare for a job interview at London Borough of Hackney
✨Know Your Stuff
Before the interview, make sure you understand the role of a Registrar's Apprentice. Familiarise yourself with the tasks mentioned in the job description, like managing digital bookings and handling legal documents. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
As a people person, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've built relationships or handled sensitive enquiries in the past. This will highlight your ability to connect with the community and work well with others.
✨Be Tech-Savvy
Since the role requires someone who is tech-savvy, be ready to discuss your experience with digital tools and social media. Think of specific instances where you've used technology to streamline processes or engage with others online. This will show that you can bring a fresh perspective to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team plans to modernise their processes. This shows your enthusiasm for the role and your desire to grow within the organisation.
