At a Glance
- Tasks: Lead a technical support team to enhance Hackney's street scene services.
- Company: Join Hackney Council, a dynamic and progressive local authority in London.
- Benefits: Flexible working options, commitment to diversity, and a supportive work environment.
- Other info: Opportunities for career growth and a focus on equity and inclusion.
- Why this job: Make a real impact on community-focused projects and tackle climate change.
- Qualifications: Experience in highways, engineering, and using AI for process improvement.
The predicted salary is between 50000 - 60000 € per year.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first‑class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti‑racist borough. We are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
About Us
Streetscene is part of the Environment and Climate Change Division within the Climate, Homes & Economy directorate. The service is responsible for designing, maintaining and improving the Borough’s street scene with responsibility for the design, maintenance and repair of highways, drainage, footways, bridges, street lighting and street furniture on public roads as set out in our statutory duties. We have a firm commitment to tackling air pollution and climate change, investing in our green space, supporting public transport and creating more liveable neighbourhoods. We want Hackney’s streets to be the most walking and cycle‑friendly in London, leading the push to build people‑focused neighbourhoods.
The role
We are seeking an experienced people manager, with experience leading a technical support team. Lead the existing technical support team providing support to the Streetscene service. Develop, implement and manage ICT systems and new ways of working within Streetscene. Collaborate with colleagues to adopt innovative approaches and implement projects to improve Technical Support delivery and meet corporate and legislative requirements. Maintain an internal and customer‑focussed approach, interacting with senior officers, residents and at times politicians.
Qualifications
- Working knowledge in highways, engineering, traffic management and/or transportation planning.
- Experience with new technologies such as AI to improve processes and services in professional environments.
Equal Opportunities
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We particularly welcome applications from disabled people, as this group is currently under‑represented in our workforce. Those interested in flexible working are also welcome.
For residents seeking employment support, the dedicated employment support service – Hackney Works – offers guidance in relation to applying for jobs. For more information please contact Hackney Works at hackneyworks@hackney.gov.uk.
Principal Technical Support Officer – Streetscene employer: London Borough of Hackney
Hackney Council is an exceptional employer, committed to fostering a diverse and inclusive work environment that prioritises equity and innovation. With a strong focus on employee growth and development, the Streetscene team plays a vital role in shaping the borough's infrastructure while benefiting from a supportive culture that encourages collaboration and the adoption of new technologies. Working in the heart of London, employees enjoy the unique advantage of contributing to a vibrant community dedicated to creating liveable neighbourhoods and tackling climate change.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Technical Support Officer – Streetscene
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Hackney Council or Streetscene. Attend local events or online webinars to make connections and learn more about the role.
✨Tip Number 2
Prepare for interviews by researching Hackney's initiatives on climate change and community engagement. Show us you’re passionate about making Hackney’s streets more liveable and how your skills can contribute to that vision.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and technical support. We want to see how you’ve led teams and implemented innovative solutions in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Hackney.
We think you need these skills to ace Principal Technical Support Officer – Streetscene
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the role and the key responsibilities. Highlight your experience in managing technical support teams and any relevant knowledge in highways or engineering. We want to see how your background aligns with what we're looking for!
Show Your Passion:Hackney is all about innovation and community. Let us know why you're excited about working in Streetscene and how you can contribute to making our borough more liveable. A bit of enthusiasm goes a long way!
Tailor Your Application:Don’t just send a generic application! Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background to our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re serious about joining our team at Hackney!
How to prepare for a job interview at London Borough of Hackney
✨Know Your Stuff
Make sure you brush up on your knowledge of highways, engineering, and traffic management. Familiarise yourself with the latest technologies, especially AI, as they can significantly improve processes in the Streetscene service.
✨Show Your People Skills
As a Principal Technical Support Officer, you'll be leading a team and interacting with various stakeholders. Prepare examples of how you've successfully managed teams and collaborated with others to achieve common goals.
✨Embrace Hackney's Values
Hackney is all about equity and community. Be ready to discuss how your values align with their commitment to anti-racism, gender equality, and inclusivity. Share any relevant experiences that demonstrate your dedication to these principles.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the Streetscene service and its future projects. This shows your genuine interest and helps you assess if it's the right fit for you.
