Senior Markets Service Officer in Manchester

Be a Leader in the UK’s Most Awarded Markets Service.

Our Markets, Shop Fronts & Street Trading Service has received 22 national awards in seven years and has built a national reputation for innovation, sustainability and support for small businesses. We are now looking for a Senior Markets Service Officer who can help us build on that success.

The role:

• You will be one of the senior operational figures representing the Council across our markets and street trading locations.
• You will help ensure our sites are safe, welcoming, commercially successful and professionally run, while balancing the different needs of traders, residents, visitors and the wider community.

Your responsibilities will include:

• Leading frontline operations, coordinating activity on site and making sound decisions when issues arise.
• Supporting and developing colleagues, setting clear standards and helping officers and operational teams deliver a confident and consistent service.
• Building strong relationships with traders, helping existing businesses succeed and supporting new entrepreneurs into trading.
• Growing occupancy and income, identifying opportunities to fill pitches, attract new traders and strengthen the commercial performance of our markets.
• Managing licensing and compliance, carrying out inspections, resolving problems proportionately and escalating enforcement where necessary.
• Improving income collection, helping prevent and reduce arrears while treating businesses fairly and consistently.
• Maintaining high standards in the public realm, identifying hazards, defects, obstructions and other issues and making sure they are addressed quickly.
• Using data and operational intelligence to identify problems, track performance and improve how the service operates.
• Working with partners across the Council and with external agencies to resolve complex issues.
• Supporting events, campaigns and service improvement projects that bring new audiences and businesses into Hackney's markets.

Who we are looking for:

We are interested in people who know how to lead busy, customer-facing operations and who can combine good judgement with strong relationships and commercial awareness.

Your experience might come from markets, retail, hospitality, events, town-centre management, licensing, logistics, enforcement, environmental services or another operational public-facing environment.

You will need:

• Experience of leading or coordinating frontline operations in a busy environment.
• The confidence to make decisions, solve problems and deal calmly with challenging situations.
• Strong interpersonal skills and the ability to build credible relationships with businesses, colleagues, residents and partners.
• Commercial awareness and an understanding of how occupancy, customer experience and operational standards contribute to income and business success.
• The ability to balance excellent customer service with regulation, compliance and consistent application of rules.
• Good written communication, record keeping and organisational skills.
• Confidence using digital systems, including Microsoft Office, CRM or case-management systems and mobile technology.
• The ability to organise competing priorities and maintain standards during busy trading periods.

A genuinely frontline role:

This is not predominantly a desk-based role. You will spend much of your working week at markets and street trading locations across Hackney, working directly with colleagues, businesses and the public. The post requires every Saturday and at least two Sundays each month, as well as some evening and public holiday working.

Why Hackney?

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role.