Tenancy Relations Officer in London

2 Years Fixed Term Contracts / Secondment Opportunities

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there; we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined-up service and more focused support for those in Hackney that are at risk of homelessness.

We are currently recruiting for a proactive and knowledgeable Tenancy Relations Officer dedicated to protecting tenants’ rights and promoting private rented accommodation as a viable housing option. You will prevent homelessness among private sector households and support those in need of new housing solutions, with the aim of reducing reliance on temporary accommodation. You will also be involved in implementing the Renters Rights legislation, ensuring tenant protections are upheld while equipping landlords with the knowledge and training needed to meet their new responsibilities. You will work in close collaboration with enforcement teams, the voluntary sector, and key stakeholders at both London and national levels.

Key responsibilities:

• Deliver a robust tenancy relations service to a diverse range of private sector stakeholders, including engaging proactively with tenants and landlords, and responding to enquiries, complaints, and correspondence.
• Conduct comprehensive assessments of housing needs in accordance with the Homelessness Reduction Act 2017 and other relevant legislation.
• Undertake investigations and enforcement action including prosecutions, civil penalties and court applications.
• Maintain expert housing legislation knowledge, collaborate on policy delivery with Housing Strategy, and prevent homelessness by mediating disputes and protecting tenants.

Key knowledge and skills:

• High level knowledge of the private rented sector and of the issues relating to the acquisition of accommodation, including security of tenure, health and safety, housing standards, and housing benefit regulations.
• Strong grasp of housing needs, legislation, and case law.
• Knowledge of the Homelessness Reduction Act and private sector discharge duties.
• Proven ability to investigate breaches and write enforcement reports.
• Strong communication, analysis, and decision-making skills.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

This post is subject to an Enhanced DBS Check. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications: 10 June 2026 (22:59). Interview and assessment date: W/C 29 June 2026.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk