At a Glance
- Tasks: Lead the Service Charge Team to enhance billing accuracy and improve homeowner transparency.
- Company: Hackney Council, committed to inclusivity and operational excellence.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Join us at a pivotal moment to make a real difference in community services.
- Qualifications: Experience in service charge management and strong people skills required.
The predicted salary is between 40000 - 45000 £ per year.
Home ownership Services manages 9,668 leasehold, shared ownership and freehold properties and has recently undergone a rebrand to provide a more holistic service. This role has been created following a management level review, and will play a vital role in ensuring operational improvements identified as part of the review are embedded quickly to improve service charge billing. This is an exciting time to join Home ownership Services with this role supporting the Service Charge Manager and direct reports to improve service charge and shared ownership rent setting to increase transparency for homeowners whilst the service recovers from the effects of a cyber attack.
To succeed in this role, the candidate must possess:
- Extensive experience in variable service charge and shared ownership rent setting
- Good understanding of people management techniques including how to motivate staff
- Good understanding of current issues surrounding service charges
- Exceptional IT skills including data manipulation
This role is crucial to improving service charge accuracy.
Closing date for applications: 21 June
Interview date: W/C 06 July 2026
This role is looking for individuals who are proud, ambitious, pioneering, open, proactive, and inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
Service Charge Team Leader in London employer: London Borough of Hackney
Hackney Council is an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. With a focus on operational improvements and transparency in service charge management, this role provides a unique opportunity to make a meaningful impact while benefiting from flexible working arrangements and dedicated support services for career development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Team Leader in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at London Borough of Hackney!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at London Borough of Hackney.
We think you need these skills to ace Service Charge Team Leader in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at London Borough of Hackney. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to London Borough of Hackney and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at London Borough of Hackney. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to London Borough of Hackney's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at London Borough of Hackney
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with London Borough of Hackney.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at London Borough of Hackney will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact London Borough of Hackney and how you would contribute to adapting HR strategies.
