Locality Manager in London

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there; we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Join the London Borough of Hackney, one of Britain's most dynamic and rapidly evolving boroughs. We are driving a significant transformation, determined to rebuild Hackney alongside our diverse communities. Our Extra Care schemes are central to this vision, providing vital support, care, and secure housing for residents aged 55 and over. We champion independence and enhance the quality of life, ensuring people have their own flats and all the comprehensive care they need to live well. There is no better place to work in London than Hackney. We take immense pride in our borough, our communities, and the services we deliver. As one of London’s most vibrant and diverse boroughs, Hackney is a sought-after area to live in with excellent schools, parks, amenities, and great transport links.

Hackney Council is committed to building a truly inclusive workplace where everyone is valued. We work to eradicate discrimination based on race, religion, gender, identity, orientation, disability, age, and marital status. We also actively work to eliminate the disadvantages caused by social class. We welcome interest in flexible working and particularly encourage applications from disabled people, who are currently underrepresented in our workforce.

If you are driven to represent our values—Proud, Ambitious, Pioneering, Open, Proactive, Inclusive—to achieve the best for our residents, please click on the apply button below. This is an exciting leadership opportunity for a visionary Locality Manager to drive excellence across our services. You will be crucial in guaranteeing residents' access to safe, secure housing and consistently excellent care standards. Working across a multi-disciplinary, cross-departmental landscape, you will provide clear, strategic leadership to a team of scheme managers. Your remit spans the full spectrum of team empowerment: from delivering essential training and development and providing interpersonal support, to assisting with complex service user assessments and significantly boosting team morale. Through proactive supervision and effective communication with a wide array of internal and external stakeholders, you will champion a 'people-first' approach. This role is a chance to instil a progressive culture defined by exceptional care, compassion, and continuous improvement, driving the growth and evolution of a vital public service.

You are an established, ambitious professional ready to make a substantial impact within the Health and Social Care sector. You must possess substantial, demonstrable experience adhering to Care Quality Commission (CQC) regulations and standards. You will show proven evidence of cultivating a high-performance culture and be adept at navigating complex, multi-agency teams. Exceptional communication skills are essential to engage colleagues and stakeholders at all levels of the Council and beyond. Financially astute, you must be capable of managing a large budget and executing thorough assessments for service users. Personally, you thrive as a creative, flexible problem solver, leveraging excellent influencing and negotiation skills to work independently and at pace. Above all, your passion must be focused on improving outcomes for people requiring housing and care support.

This is a fantastic opportunity to contribute to the strategic growth of a vital service. In return, we offer excellent benefits, unrivalled team support, and a commitment to your professional development and progression within a vibrant, dynamic environment.

Please note: Applicants must be available and willing to participate in an out-of-hours on-call rota, and some working outside of traditional business hours will be required. An Enhanced DBS check is required for this post.

The recruitment process is anonymous; we do not accept supporting statements or CVs. You must complete all application questions, responding to each using detailed examples of your skills, knowledge, and experience. This application process replaces a supporting statement. For regulatory requirements, please provide your full employment history from the age of first employment, including an explanation for any gaps, on the online application form. Failure to provide this at the application stage means your application will not be considered. If successful, you will be asked to present the original certificate of your NVQ Level 5 or equivalent qualification.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 21 June. Interview date: TBC.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.