At a Glance
- Tasks: Support Hackney's vibrant markets through licensing, financial management, and customer service.
- Company: Join Hackney Council, a champion of diversity and community engagement.
- Benefits: Flexible working hours, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic role with weekend work and a chance to develop in public sector management.
- Why this job: Be at the heart of market operations and make a real difference in your community.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Full Time | 36 Hours per week | Some Weekend & Evening Working Required
Location: Ridley Road Office & Borough-wide Market Sites
Power the engine room behind one of the UK’s best market services. Hackney’s markets are thriving hubs of culture, commerce, and community – but their success doesn’t happen by accident. Behind every bustling stall and successful event is a backbone of brilliant administration and licensing support. As a Licensing & Business Support Officer, you’ll play a pivotal role in making it all work, ensuring our services are fair, transparent, and responsive.
You’ll be the go-to person for licensing systems, debt management, market occupancy data and customer support, ensuring everything is accurate, accountable and aligned with our inclusive economy goals. Whether it’s preparing a Licensing Panel case, reconciling market income, or helping a new trader get started, you will make it happen, and you’ll be there leading from the front.
The Role: Keeping the Wheels Turning
- Licensing Administration: Efficiently processing all types of license applications (new, variations, temporary, permanent) for markets, shop fronts, and street trading, ensuring timely and accurate issuance.
- Financial Management: Monitoring payments for market pitch fees and commercial operations, actively recovering arrears, and reconciling daily and monthly income.
- Customer Service Excellence: Being the first point of contact for applicants, traders, and the public, dealing with inquiries and complaints with a high standard of service in person, by phone, and by email.
- Data Management: Maintaining accurate records of licenses, payments, trader information (including public liability insurance and certifications), and enforcement actions, and providing statistical reports and managing customer records.
- Operational Support: Coordinating meeting bookings, assisting with HR support (leave, sickness, timesheets, recruitment), and compiling Health and Safety plans.
- Compliance & Enforcement: Assisting in ensuring compliance with legislation, preparing evidence for Officer Licensing Panels and court cases, and liaising with internal and external stakeholders.
This role requires a flexible approach to working hours, including mandatory weekend work and occasional public holidays to meet service requirements.
About You: Organised, Customer-Focused, and Detail-Oriented
- Highly Organised: Able to manage large workloads, prioritise tasks effectively, and meet challenging deadlines.
- Detail-Oriented: Possesses excellent numeracy skills, the ability to interpret data, and a meticulous approach to record-keeping.
- Strong Communicator: Proficient in written and verbal communication, with the ability to articulate legal and procedural obligations clearly and confidently.
- Tech-Savvy: Proficient in the Microsoft Office suite and capable of inputting and extracting information from IT systems.
- Problem Solver: Able to use initiative in problem-solving and decision-making for the good of the service.
- Committed to Excellence: Demonstrates a commitment to excellent customer service and operates with a high degree of professionalism.
- Knowledgeable: Has a good understanding of administrative and support systems in a large organisation, and ideally some knowledge of current issues in public sector management.
Hackney Council is an equal opportunities employer and works tirelessly to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We welcome applications from disabled people and are committed to providing support for flexible working arrangements.
Licensing & Business Support Officer in London employer: London Borough of Hackney
Hackney Council is an exceptional employer, offering a dynamic work environment where you can make a real impact in the community through your role as a Licensing & Business Support Officer. With a strong commitment to inclusivity and professional development, employees benefit from flexible working arrangements, opportunities for growth, and a supportive culture that values excellence in customer service. Join us at our vibrant Ridley Road Office and contribute to the thriving markets that are central to Hackney's cultural and economic landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing & Business Support Officer in London
✨Tip Number 1
Get to know the company! Research Hackney Council and its market services. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the work culture, plus it might just land you a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills match the key responsibilities listed in the job description. Practise articulating your experiences in licensing administration and customer service to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Licensing & Business Support Officer in London
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Licensing & Business Support Officer, being organised is key. Make sure your application highlights how you manage workloads and prioritise tasks. Use examples that demonstrate your ability to meet deadlines and keep everything running smoothly.
Communicate Clearly:Strong communication is essential for this role. When writing your application, be clear and concise. Show us that you can articulate complex information simply, whether it’s about licensing processes or customer service.
Demonstrate Your Tech Savviness:We’re looking for someone who’s comfortable with technology. Mention your experience with Microsoft Office and any other relevant IT systems. If you’ve used data management tools before, let us know how you’ve made them work for you!
Tailor Your Application:Make your application stand out by tailoring it to the job description. Highlight your relevant experience in licensing administration, financial management, and customer service. Remember, we want to see how you fit into our team, so don’t hold back!
How to prepare for a job interview at London Borough of Hackney
✨Know Your Licensing Basics
Before the interview, brush up on the key licensing processes relevant to markets and street trading. Understanding how applications are processed and what compliance looks like will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed large workloads or prioritised tasks in previous roles. Being able to articulate your organisational strategies will demonstrate that you can handle the demands of this position effectively.
✨Communicate Clearly and Confidently
Practice explaining complex information in a straightforward way. Since you'll be dealing with various stakeholders, showcasing your strong communication skills during the interview will highlight your ability to articulate legal and procedural obligations.
✨Demonstrate Customer Service Excellence
Think of specific instances where you've gone above and beyond for customers. This role is all about providing top-notch service, so sharing your experiences will illustrate your commitment to excellence and customer satisfaction.
