At a Glance
- Tasks: Help recover service charges and support residents in managing their accounts.
- Company: Join Hackney Council, dedicated to community impact and customer care.
- Benefits: Fixed-term contract with opportunities for professional growth and flexible working.
- Other info: Be part of a supportive team focused on continuous improvement.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in debt recovery and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team as a Leasehold Income Officer! 12 Months Fixed Term Contract / Secondment Opportunity
Are you ready to make a meaningful impact in the community? The London Borough of Hackney is seeking a dedicated Leasehold Income Officer to join our Leasehold Income Team. In this role, you will play a crucial part in the effective recovery of service charges and other invoiced sums, including major works, shared ownership, ground rent, and reserve funds.
Your primary responsibility will be to ensure the timely collection of owed sums and reduce arrears while maximising income for the Council. You’ll assess each case to determine the best course of action, whether that’s pursuing legal routes or facilitating settlements. Your goal will be to provide high‑quality housing management services that meet the needs of our customers.
Key Duties
- Liaising with legal services, solicitors, and financial institutions to resolve complex queries
- Preparing documentation for legal actions and maintaining accurate records on electronic databases
- Responding to income collection inquiries promptly, ensuring clear and sensitive communication with customers regarding their accounts
Qualifications
- Experience in debt recovery within a housing environment
- Strong understanding of relevant legislation
- Excellent customer service skills
- Ability to manage workload efficiently and work to tight deadlines
As a Leasehold Income Officer, you will have the opportunity to attend resident meetings, provide advice on payment options, and identify support for vulnerable residents. Your contributions will help promote a culture of customer care and continuous improvement within Hackney Council.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs.
Closing date for applications: 29 July 2026 (22:59). Interview date: week commencing 17 August 2026.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. The Council also welcomes those interested in flexible working and particularly welcomes applications from disabled people, who are currently under‑represented in the workforce.
Leasehold Income Officer in London employer: London Borough of Hackney
Hackney Education is an exceptional employer dedicated to fostering an inclusive and supportive work environment for its staff. With a strong commitment to professional development, employees are encouraged to grow and thrive while making a meaningful impact on the lives of children and families in Hackney. The collaborative culture and focus on diversity ensure that every team member feels valued and empowered to contribute to the borough's vision of excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Income Officer in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Leasehold Income Officer in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at London Borough of Hackney
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from London Borough of Hackney.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show London Borough of Hackney that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
