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- Tasks: Design and print consultation documents while improving service performance and handling queries.
- Company: Hackney Council, a dynamic local authority with a focus on community and values.
- Benefits: Flexible working arrangements, inclusive culture, and opportunities for personal growth.
- Other info: Join a supportive team committed to equality and diversity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service, strong communication skills, and IT literacy.
The predicted salary is between 36000 - 60000 £ per year.
10 Months Fixed Term Contract / Secondment Opportunity. This is a hybrid role requiring you to be in the office for a minimum of 2 days per week. This role will be based at 136-142 Lower Clapton Road, E5 0QD. Hackney is a dynamic and progressive local authority in the UK, with strong, diverse communities and a values-driven approach. Hackney Parking Services are focused on best practices and performance, and the Council's Parking Services are recognised as a leading authority on the implementation, management and enforcement of effective parking controls across the borough.
Responsibilities
- Design and print consultation documents within agreed timescales.
- Continuously improve service performance to meet changing customer demands and ensure accuracy (get it right first time).
- Collect, handle and analyse large amounts of information and present it to varied audiences (including numerical data).
- Respond to queries from residents with excellent communication, build relationships with other Council departments, and investigate complex queries to provide fair outcomes across all channels.
- Understand and use IT packages, including Google G Suite, and interpret consultation feedback.
- Manage and prioritise competing demands, meet tight deadlines, and handle contentious issues effectively.
- Write high-quality reports for audiences including Councillors and senior managers.
Qualifications and Skills
- Proven experience delivering excellent customer service and working in a pressurised environment.
- Strong planning and prioritisation abilities with a flexible, proactive approach to workload management.
- Experience in collecting, analysing and presenting information clearly to diverse audiences.
- Excellent verbal and written communication skills; ability to deal with diverse communities and queries by email and phone.
- Good IT literacy with experience of Google G Suite and the ability to interpret consultation feedback.
- Experience writing high-quality reports for Councillors and senior managers.
Additional Information
We operate a fair and open anonymous selection process and do not require supporting statements or CVs. Application process requires creating an account and completing competency-based questions. As part of the process, applicants should consider the use of AI tools and provide personal, authentic responses in their own voice. Closing date for applications: 22 March 2026 (23:59). Interview and assessment date: Week commencing 13 April 2026. Hackney Council is committed to equality, diversity and inclusion. We welcome applications from disabled people and those with varied socio-economic backgrounds. We also support flexible working arrangements. If you need support applying, Hackney Works can provide guidance: hackneyworks@hackney.gov.uk.
Consultation Officer in London employer: London Borough of Hackney
Contact Detail:
London Borough of Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultation Officer in London
✨Tip Number 1
Get to know the company! Research Hackney Council and its values. Understanding their approach will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for competency-based questions by thinking of examples from your past experiences that showcase your skills in customer service, communication, and problem-solving. We want you to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work culture. They might share tips that could give you an edge in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure your answers to the competency questions reflect your authentic self – we want to see the real you!
We think you need these skills to ace Consultation Officer in London
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Consultation Officer role is all about. Dive into the job description and responsibilities, and think about how your skills and experiences align with what Hackney is looking for.
Be Authentic: When answering those competency-based questions, let your personality shine through! We want to hear your unique voice, so avoid overusing AI tools. Share real examples from your past that showcase your skills and experiences.
Keep It Clear and Concise: Remember, clarity is key! Make sure your responses are straightforward and to the point. Use bullet points if it helps, and don’t forget to proofread for any typos or errors before hitting submit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy, and you’ll be able to create an account to manage your application. Plus, it shows us you’re keen on joining our team at Hackney!
How to prepare for a job interview at London Borough of Hackney
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Consultation Officer. Familiarise yourself with the key tasks like designing consultation documents and handling queries from residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves excellent verbal and written communication, prepare examples of how you've effectively communicated with diverse audiences in the past. Think about times when you’ve handled complex queries or built relationships with different departments. This will highlight your ability to connect with various stakeholders.
✨Demonstrate Your Analytical Skills
Be ready to discuss your experience in collecting and analysing data. Prepare to share specific instances where you've presented information clearly to varied audiences. This could include numerical data or feedback interpretation, which is crucial for the role. Showing your analytical prowess will set you apart.
✨Prepare for Competency Questions
Since the application process includes competency-based questions, think about your past experiences that align with the skills required for the job. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that demonstrate your suitability for the position.