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- Tasks: Lead a team ensuring smooth licensing and business support for Hackney's vibrant markets.
- Company: Join the London Borough of Hackney, known for its award-winning market services.
- Benefits: Enjoy a supportive work culture with opportunities for growth and flexible working options.
- Why this job: Make a real impact in a role that champions inclusivity and community engagement.
- Qualifications: Ideal for those with management experience and a passion for public service.
- Other info: Applications close on 5 August 2025; no CVs needed, just your unique voice.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Licensing & Business Support Manager role at London Borough of Hackney
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Join to apply for the Licensing & Business Support Manager role at London Borough of Hackney
Power the engine room behind one of the UK’s best market services.
Hackney’s markets are thriving — but none of it happens by accident. Behind every stall, every trader, and every successful event is a backbone of brilliant administration and licensing support. As our Licensing & Business Support Manager , you’ll lead the team that makes it all work — keeping the wheels turning across licensing, trader onboarding, income recovery, data reporting and business support.
You’ll be the go-to person for licensing systems, debt management, market occupancy data and customer support, ensuring everything is accurate, accountable and aligned with our inclusive economy goals. Whether it’s preparing a Licensing Panel case, reconciling market income, or helping a new trader get started — your team will make it happen, and you’ll be there leading from the front.
This is your chance to play a critical behind-the-scenes leadership role in one of the most ambitious and award-winning market services in the country.
THE ROLE
You’ll oversee all aspects of licensing administration, financial tracking, compliance and trader engagement across our busy Markets, Shop Fronts & Street Trading service. From managing a high-performing team to liaising with bailiffs, finance teams and service users, you’ll make sure everything runs efficiently and transparently — with excellent customer experience at the core.
What The Role Involves
– Oversee all licensing applications, renewals, trader databases and occupancy trackers
– Manage team workflows for trader onboarding, payments, invoicing and enforcement records
– Lead debt recovery tracking, bailiff contract oversight and arrears reporting
– Represent the service at Officer Licensing Panels and support regulatory casework
– Deliver accurate data and KPI reports to service leads and senior managers
– Help design and maintain customer-friendly licensing procedures and digital tools
– Supervise and develop a small team of licensing and finance officers
– Champion transparency, efficiency and trader support across all systems and processes
Why Join Us?
Our Markets, Shop Fronts & Street Trading Service Is
– Nationally recognised and internationally referenced
– A multi-award-winning team with accolades from LGC, APSE, NABMA and more
– A driver of inclusive growth, sustainability and cultural celebration
– Home to Ridley Road, Broadway, Hoxton — and the UK’s first Zero Plastic Markets
– A place where staff thrive, innovate and shape the future of public service delivery
Ready to Shape the Future?
If you’re passionate about making systems work better for people , love clean data, fair processes, and frontline impact — this is your moment.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications : 05 August 2025 (22.59)
Interview and assessment date : Week Commencing 26 August 2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
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Licensing & Business Support Manager employer: London Borough of Hackney
Contact Detail:
London Borough of Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing & Business Support Manager
✨Tip Number 1
Familiarise yourself with the licensing systems and processes used by the London Borough of Hackney. Understanding their specific requirements and procedures will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the team dynamics and expectations. This can provide you with valuable information that you can use to tailor your approach and show your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your experience with data reporting and financial tracking, as these are key aspects of the role. Be ready to share specific examples of how you've successfully managed similar tasks in the past.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've developed and supported a team in previous roles. Highlighting your ability to lead effectively will resonate well with the hiring managers.
We think you need these skills to ace Licensing & Business Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Licensing & Business Support Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft Your Competency Responses: Prepare for the competency-based questions by reflecting on your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear examples that demonstrate your suitability for the role.
Showcase Your Leadership Skills: Since this role involves leading a team, emphasise your leadership experience in your application. Discuss how you've successfully managed teams, improved processes, or enhanced customer experiences in previous roles.
Personal Touch: Avoid using AI tools for your application. Instead, write in your own voice to convey authenticity and personal insight. This will help you stand out as a candidate who genuinely understands the values and goals of the London Borough of Hackney.
How to prepare for a job interview at London Borough of Hackney
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Licensing & Business Support Manager role. Familiarise yourself with licensing systems, debt management, and trader onboarding processes, as these will likely be key discussion points.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in overseeing workflows and ensuring efficient operations.
✨Prepare for Competency-Based Questions
Since the application process includes competency-based questions, think of specific examples from your previous work that demonstrate your skills in areas like compliance, customer support, and data reporting. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Commitment to Inclusivity
Hackney Council values diversity and inclusivity, so be ready to discuss how you can contribute to these goals. Share any relevant experiences or initiatives you've been involved in that promote an inclusive environment, both for staff and service users.
