Library Officer

Library Officer

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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London Borough of Hackney

At a Glance

  • Tasks: Deliver a customer-focused library service and organise engaging community events.
  • Company: Hackney Council, dedicated to serving the community with pride and inclusivity.
  • Benefits: Flexible working options, supportive environment, and opportunities for personal growth.
  • Other info: Open to all backgrounds, especially those underrepresented in our workforce.
  • Why this job: Join a passionate team making a real difference in your community through libraries.
  • Qualifications: Strong customer care skills, IT knowledge, and a love for community engagement.

The predicted salary is between 28800 - 43200 £ per year.

1x Full Time Position and 2x Part Time 18 Hours Positions. This is a frontline role and you will be based at one of the seven branch libraries, but expected to work across the borough. The library service is open seven days a week, late nights are Monday to Thursday.

In Hackney we’re incredibly proud of our Library Service. We have eight libraries across the borough as well as our Community Library Service which delivers books to those who cannot come to the library due to illness, caring responsibilities or disability. Our libraries form an important part of our social and cultural infrastructure across the borough; they are free to access and are trusted places offering a range of quality services that are used by thousands of residents every year. Our libraries are at the centre of our communities and they’re great places to work. We’re looking for passionate people to join our frontline team.

As a Libraries Officer you will work as a team to deliver a customer-focused library service to the local community. You will have a track record of delivering excellent customer care, good IT knowledge, a keen interest in stock knowledge and a strong focus on community. As a Libraries Officer you will deliver events including regular story times and reader development programmes such as the Summer Reading Quest and World Book Day. You will also support in the delivery of seasonal and celebratory programmes such as Black History month.

If you would like to discuss the role further, please do not hesitate to contact Cecilia Arcuri at cecilia.arcuri@hackney.gov.uk.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs.

To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement.

Closing date for applications: 16 December 2025 (22:59). Interview date: W/C 19 January 2026.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk.

Library Officer employer: London Borough of Hackney

Hackney Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its staff. With a strong commitment to community engagement, employees have the opportunity to make a meaningful impact through their work in the library service, which is central to the borough's social and cultural fabric. The council values diversity and offers various employee growth opportunities, ensuring that all staff feel valued and empowered in their roles.
London Borough of Hackney

Contact Detail:

London Borough of Hackney Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Library Officer

✨Tip Number 1

Get to know the library service in Hackney! Familiarise yourself with their events and community programmes. This will not only help you during interviews but also show your genuine interest in the role.

✨Tip Number 2

Practice answering competency-based questions. Think of examples from your past experiences that highlight your customer care skills and IT knowledge. We want to see how you can bring your unique flair to the Libraries Officer role!

✨Tip Number 3

Don’t forget to showcase your passion for community engagement! Whether it’s through volunteering or previous work, share stories that demonstrate your commitment to making a difference in people’s lives.

✨Tip Number 4

Apply through our website! It’s straightforward and ensures your application is seen by the right people. Plus, you’ll be able to create an account and keep track of your application status easily.

We think you need these skills to ace Library Officer

Customer Care
IT Knowledge
Stock Knowledge
Community Engagement
Event Delivery
Storytelling
Reader Development
Programme Coordination
Communication Skills
Teamwork
Adaptability
Cultural Awareness
Inclusivity

Some tips for your application 🫡

Get to Know the Role: Before you start your application, take a good look at the job description. Understand what being a Library Officer is all about and think about how your skills and experiences match up with what they're looking for.

Show Your Passion: This role is all about community and customer service, so make sure to highlight your enthusiasm for libraries and helping others. Share specific examples of how you've delivered excellent customer care in the past.

Be Authentic: We want to hear your unique voice! Avoid using AI tools for your application as they can lack the personal touch. Instead, let your personality shine through in your answers to the competency-based questions.

Apply Through Our Website: Make sure to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it’s super easy to create an account and submit your details!

How to prepare for a job interview at London Borough of Hackney

✨Know Your Community

Before the interview, take some time to research the local community and the specific needs of the library service. Understanding the demographics and interests of the residents will help you demonstrate your commitment to delivering a customer-focused library service.

✨Showcase Your Customer Care Skills

Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to assist someone, as this role is all about being passionate and proactive in serving the community.

✨Familiarise Yourself with Library Events

Brush up on the types of events and programmes the library runs, such as story times and seasonal celebrations. Be ready to discuss how you could contribute to these initiatives and bring fresh ideas to the table during your interview.

✨Emphasise Your IT Knowledge

Since good IT knowledge is essential for this role, be prepared to talk about your experience with library management systems or any relevant software. Highlight how your tech skills can enhance the library's services and improve user experience.

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