Leasehold Consultation and Billing Manager

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney, with a particular focus on becoming an actively anti‑racist borough. The work does not stop there; we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity, and across the poverty divide.

Homeownership Services manages 9,749 leasehold, shared ownership and freehold properties and has recently undergone a review to provide a more holistic service. This role, along with the team it will manage, was created as part of the service review and will play a vital role in implementing strategic and operational improvements. This is an exciting time to join Homeownership Services, supporting the Head of Homeownership Services (Service Charges, Consultation and Income) in shaping the service to meet residents’ needs, ensuring the Council complies with legislative requirements, and enabling the service to respond to changes in the homeownership landscape.

Responsibilities

The role supports the Head of Homeownership Services by designing and implementing strategic and operational improvements, shaping the service to meet residents’ needs, ensuring compliance with legislative requirements, and enhancing the service’s responsiveness to changes in the homeownership landscape.

Qualifications

To succeed in this role, the candidate must possess in-depth legislative knowledge affecting leasehold consultation and major works billing, exceptional people and relationship management skills, demonstrable experience of leadership, and experience in systems, process, and procedure development for increasing efficiency and accuracy.

Legal and Equality Statement

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We welcome those interested in flexible working and particularly encourage applications from disabled people, as this group is currently underrepresented in our workforce.