Senior Markets Service Officer Fixed Term / Secondment Opportunity - 12 Months Be a Leader in the UK’s Most Awarded Markets Service Our Markets, Shop Fronts & Street Trading Service has received 22 national awards in seven years and has built a national reputation for innovation, sustainability and support for small businesses. We are now looking for a Senior Markets Service Officer who can help us build on that success. You will help ensure our sites are safe, welcoming, commercially successful and professionally run, while balancing the different needs of traders, residents, visitors and the wider community. Supporting and developing colleagues, setting clear standards and helping officers and operational teams deliver a confident and consistent service. Building strong relationships with traders, helping existing businesses succeed and supporting new entrepreneurs into trading. Growing occupancy and income, identifying opportunities to fill pitches, attract new traders and strengthen the commercial performance of our markets. Managing licensing and compliance, carrying out inspections, resolving problems proportionately and escalating enforcement where necessary. Improving income collection, helping prevent and reduce arrears while treating businesses fairly and consistently. Using data and operational intelligence to identify problems, track performance and improve how the service operates. Supporting events, campaigns and service improvement projects that bring new audiences and businesses into Hackney's markets. We are interested in people who know how to lead busy, customer-facing operations and who can combine good judgement with strong relationships and commercial awareness. Your experience might come from markets, retail, hospitality, events, town-centre management, licensing, logistics, enforcement, environmental services or another operational public-facing environment. Commercial awareness and an understanding of how occupancy, customer experience and operational standards contribute to income and business success. The ability to balance excellent customer service with regulation, compliance and consistent application of rules. Confidence using digital systems, including Microsoft Office, CRM or case-management systems and mobile technology. The post requires every Saturday and at least two Sundays each month, as well as some evening and public holiday working. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
Market Services Officer in England employer: London Borough of Hackney
Hackney Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the Safety, Health, Environmental Quality (SHEQ) team, you will have the opportunity to make a meaningful impact on community safety while benefiting from comprehensive training and growth opportunities in the heart of London.
