At a Glance
- Tasks: Lead investigations into complaints and drive service improvements for children and education.
- Company: Join the LONDON BOROUGH OF HACKNEY, a forward-thinking local authority.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on quality and compliance in a vital sector.
- Why this job: Make a real difference in children's services while developing your leadership skills.
- Qualifications: Experience in complaints management and strong leadership abilities required.
The predicted salary is between 40000 - 50000 £ per year.
The LONDON BOROUGH OF HACKNEY is seeking a Complaints & Information Manager to lead statutory and corporate complaint investigations within their Children & Education Directorate. This role focuses on quality investigations and translating insights into service improvement.
Ideal candidates will have strong expertise in complaints management and information governance, alongside proven leadership capabilities.
Key responsibilities include:
- Overseeing investigations
- Managing staff
- Ensuring compliance with legislative requirements
Complaints & Information Lead (STAR & Children Services) employer: London Borough of Hackney
The London Borough of Hackney is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. With a focus on meaningful service improvement within the Children & Education Directorate, employees benefit from comprehensive training opportunities and a collaborative environment that values their contributions to enhancing local services.
