Business Support Officer - Children and Families Service

Young Hackney is the Council’s service for young people who reside, work and or are educated/trained within the London Borough of Hackney. We aim to help all of Hackney’s young people to enjoy their youth and become independent and successful adults. We are committed to empowering the youth of our community by providing a supportive and inspiring environment for their growth and development. Young Hackney runs activities for young people across the borough and offers advice and help support to young people who need it.

Job Overview

As Business Support Officer, you will be working as part of our Substance Misuse Service providing comprehensive business support for the team, thus allowing the provision of an effective service to the young people we work with aged between 6 - 25 years of age.

Key Responsibilities

• Provide business support for the Substance Misuse Service.
• Ensure effective service delivery to young people.
• Manage multiple priorities effectively.
• Conduct data collection and analysis.
• Deliver high-quality customer service.

Qualifications and Skills

We are looking for someone who is a great communicator and is passionate about supporting people, while also able to challenge constructively and successfully manage a number of differing priorities. You will need to be organised, and have good data collection and analytic skills, ensuring you are able to provide the best customer service and be committed to achieving high quality outcomes. You will also have proven experience in a business support or administrative role, and experience of working in children or youth settings is also desirable.

Personal Attributes

We are looking for someone who is a self-starter with a ‘can-do’ attitude who is looking for an opportunity to help shape our offer to young people in Hackney.

Application Process

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

Closing Date

Closing date for applications: 13 April 2025 (22.59). Interview date: 01 & 02 May 2025.

Diversity and Inclusion

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included, and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.