Join to apply for the Appeals and Debt Recovery Officer role at London Borough of Hackney.
London Borough of Hackney is looking for talented, ambitious and customer-focused individuals to join our busy Parking Appeals and Debt Recovery Team. Parking penalties and subsequent debt recovery action are often contentious issues that require a sensitive approach to balance competing traffic management demands with the individual circumstances of our customers.
Our Service Promises
- Providing fair outcomes for all our customers.
- Getting things done right the first time.
- Simplifying and continually improving our processes.
As the Appeals and Debt Recovery Officer, you will be expected to consider and make decisions against appeals lodged at the Independent Adjudication Service and in many cases the County Court. You will be required to investigate parking-related formal appeals and compile comprehensive evidence packs for hearings at both London Tribunals and Courts. You will be tasked with ensuring that clear and compelling evidence is put forward to demonstrate the high quality of our parking schemes, and maintain our status as the best performing authority in the capital.
You will need to demonstrate a real appreciation of the complexities involved in many of these cases. You will work to help motorists close cases at the earliest opportunity, while also recognising and identifying vulnerable customers and supporting them wherever possible. Finally, you will be responsible for aspects of the management of the council’s contracts with external enforcement providers, such as Enforcement Agents.
You will need to show high standards of customer service at all times, and will also undergo extensive training delivered by our experts, which will equip you with the necessary knowledge and a Level 3 NVQ accreditation for the role.
With transport sustainability principles at the heart of our policies, parking plays an integral part in making our borough one of London’s best places to live and work.
We go that extra mile for our staff by offering a work environment that is stimulating, fast-moving and supportive, giving you the chance to develop new skills within a high-profile organisation.
Key Benefits Include
- Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)
- Unrivalled pension scheme
- Flexible working options (family-friendly policy)
- Ability to work from home
- A comprehensive training and development
- A range of discounts, including subsidised gym membership
- Access to financial and season travel loans
- Health and wellbeing benefits
- We are also a member of the Cyclescheme and we offer free pool bikes
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and would like to discuss the role further, please contact Samir Hasanagic at samir.hasanagic@hackney.gov.uk.
Closing date for applications: 04 January 2026.
Interview date: W/C 19 January 2026.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We encourage you to showcase your unique knowledge and skills using your own voice; using AI tools may lack the personal touch and authenticity we value in candidates.
We are also working towards our vision of being a place for everyone; where residents and staff can be proud, a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are proud, ambitious, pioneering, open, proactive and inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working, especially disabled people.
The Council has a dedicated employment support service (Hackney Works), which offers residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team for support at hackneyworks@hackney.gov.uk.
