At a Glance
- Tasks: Help prevent homelessness and support residents in need with practical housing solutions.
- Company: Ealing Council, dedicated to securing affordable homes for families.
- Benefits: Full-time role with opportunities to make a real difference in the community.
- Other info: Exciting career growth opportunities and commitment to equality and inclusion.
- Why this job: Join a passionate team and create positive change for vulnerable residents.
- Qualifications: Experience in housing casework and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Ealing Council have an exciting new opportunity as Housing Solutions Officer available on a full-time basis.
At Ealing, we aim to secure a safe and genuinely affordable home for every family and work to end homelessness and rough sleeping. As a Housing Solutions Officer, you will play a key role in preventing homelessness, supporting vulnerable residents, and delivering high-quality housing advice and solutions. You will join a service that is building on good work already undertaken to deliver significant improvements, helping to shape and enhance outcomes for residents across the borough.
As the Housing Solutions Officer you will:
- Play a key role in preventing homelessness and supporting residents in housing need by interviewing and advising customers, carrying out statutory homelessness assessments, and identifying practical housing solutions.
- Provide clear and realistic advice on eligibility for housing assistance, rehousing options and alternative housing pathways, while managing enquiries from housing register applicants and supporting them to understand their prospects for rehousing.
- Administer the Council's Housing Register and ensure compliance with relevant legislation, including Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.
Our ideal Housing Solutions Officer will have the below skills and experience:
- Proven experience of interviewing and casework in a housing or related field.
- Thorough knowledge of the Housing Act 1996, Part VII, as amended and other relevant legislation, and associated case law.
- Experience of working as a member of a team in a busy customer services environment.
- Ability to fulfil all spoken aspects of the role with confidence through the medium of English.
Equality and Inclusion: You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we're looking forward to hearing from you.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. We therefore welcome applications from all residents of the borough, particularly from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce. Please note all applications will be determined on merit.
Closing date for applications: Sunday 6 September 2026.
Housing Solutions Officer x 5 employer: London Borough of Ealing
Willow Tree School offers a supportive and dynamic work environment where you can grow your skills in administration and marketing while making a positive impact in the community. With a focus on employee development through a level 3 Business Administrator apprenticeship, you will benefit from hands-on training and mentorship in a friendly team setting. Located in the vibrant London Borough of Ealing, this role provides a unique opportunity to engage with the school community and enhance your professional journey.
