Estates & Environmental Services Team Manager x2 in Croydon

Are you a dynamic leader who takes pride in creating safe, clean and vibrant neighbourhoods? Do you want to shape the service that thousands of residents depend on every day? If you’re passionate about making a visible difference in our communities and leading motivated teams to deliver excellence, this could be your next step.

We are looking for two Estates & Environmental Services Team Managers to drive high-quality estate services across Croydon’s diverse housing portfolio. This is a fantastic opportunity for a people‑focused, operationally strong leader to join us at an exciting time.

You will lead a large team of caretakers, handypersons and bulk refuse operatives, ensuring our estates are well‑maintained, safe, welcoming and reflective of residents’ pride in their homes.

In this role, you will:

• Deliver a consistent, responsive and customer‑focused estate maintenance service
• Motivate your teams to achieve excellence in cleanliness, safety and customer experience
• Manage performance, service standards and key contracts to ensure value for money
• Drive continuous improvement, using data, feedback and audits to raise standards
• Oversee complex and sensitive estate issues, working constructively with internal partners and external agencies
• Ensure compliance with health & safety and regulatory requirements
• Champion resident engagement and ensure our services meet the needs of Croydon’s diverse communities

This is a highly visible management role, where your leadership will directly impact customer satisfaction, estate safety and the quality of life for residents.

We’re looking for individuals who:

• Bring experience in estate services, caretaking, environmental services or housing operations
• Know how to inspire, coach and develop front‑line teams to deliver their best
• Are passionate about customer service and take ownership of delivering outcomes
• Use data and insight to make decisions, drive performance and solve problems
• Can communicate with impact from frontline conversations to senior stakeholders
• Have experience managing budgets, resources and contracts
• Understand health & safety, compliance and risk management in a housing environment
• Work collaboratively and build positive relationships with partners, residents and community groups
• Thrive in a fast‑paced, challenging environment and can manage competing priorities

Above all, you will bring energy, resilience and a commitment to delivering great estates for our residents.

The chance to make a direct, visible difference to communities across Croydon. We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well‑being and work‑life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change

If you are motivated, solutions driven and ready to lead teams who care deeply about their communities, we would love to hear from you.

Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Application Closing Date: 11 January 2026.
Assessment Centres: w/c 15 January 2026.