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- Tasks: Carry out servicing, diagnostics, and repairs for heating and gas systems in social housing.
- Company: Join Camden Council, a forward-thinking organisation committed to community welfare.
- Benefits: Competitive salary, flexible working options, and supportive environment.
- Why this job: Make a real difference in residents' lives while developing your technical skills.
- Qualifications: 5+ years in domestic heating, ACS qualifications, and strong communication skills.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 50537 - 57583 £ per year.
Join to apply for the Service & Repair Engineer role at London Borough of Camden
Salary: £50,537 – £57,583
Grade: Level 4 Zone 2
Location: Camden (field-based across the borough)
Hours per week: 36 Hours (Full Time)
Contract Type: Permanent/ Full Time
Closing date: Sunday 12th October 2025 at 23:59
Flexible working options available – open to discussion
About Camden
At Camden, we’re building somewhere everyone can thrive. We want our borough to be the best place to live, work, study, and visit. We’re home to bold ideas and radical social change – and we’re making sure no one gets left behind. Join us, and you’ll help shape a better future for everyone.
The role
We’re looking for an experienced Service and Repair Engineer to join Camden’s in-house team. You’ll carry out essential servicing, diagnostics, and repair work across our social housing portfolio – making sure heating, hot water, and gas systems remain safe, compliant, and fully functional.
This is a hands-on role where you’ll work directly with residents, supporting them with clear communication, excellent service, and guidance on the safe use of their systems.
What you’ll do
- Carry out annual safety checks and servicing in line with legislation.
- Diagnose and repair faults in boilers, pipework, heating controls, and renewable technologies.
- Complete emergency and routine maintenance tasks quickly and safely.
- Provide excellent customer service and clear communication to residents.
- Maintain accurate records of inspections, servicing, and compliance certificates.
- Escalate gas safety risks or safeguarding concerns appropriately.
- Support Camden’s energy efficiency and sustainability goals.
About you
We’re looking for someone who combines technical excellence with a resident-first approach. You’ll have:
- At least 5 years’ experience in domestic heating servicing and maintenance.
- Strong diagnostic and repair skills for heating systems.
- Good understanding of gas safety legislation and landlord compliance.
- ACS qualifications including:
- CCN1 (Core Domestic Gas Safety)
- CENWAT (Boilers & Water Heaters)
- CKR1 (Cookers)
- HTR1 (Gas Fires)
- CPA1 (Combustion Performance Analysis)
- Excellent communication and record-keeping skills.
- The ability to work independently, prioritise effectively, and deliver high-quality results.
Desirable:
- Experience working in social housing.
- Training with boiler manufacturers or renewable technologies (e.g. air source heat pumps).
- Experience supporting vulnerable residents.
- Confidence using digital job reporting tools.
Working for Camden
At Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be.
Inclusion and Diversity
We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates.
Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference.
Accessibility and Adjustments
We are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at resourcing@camden.gov.uk or call 020 7974 6655.
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Service & Repair Engineer employer: LONDON BOROUGH OF CAMDEN
Contact Detail:
LONDON BOROUGH OF CAMDEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Repair Engineer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service and repair engineering. Think about how you can showcase your technical skills and customer service experience, especially in social housing contexts.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Service & Repair Engineer role. We’re all about making the process smooth and straightforward, so don’t miss out on the opportunity to join Camden’s fantastic team!
We think you need these skills to ace Service & Repair Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Repair Engineer role. Highlight your relevant experience, especially in domestic heating servicing and maintenance, and don’t forget to mention your ACS qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Camden and how your skills align with their mission of making the borough a better place for everyone.
Showcase Your Communication Skills: Since this role involves direct interaction with residents, emphasise your excellent communication skills in your application. Share examples of how you've provided great customer service in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around domestic heating systems and gas safety legislation. Be ready to discuss your experience with diagnostics and repairs, as well as any specific ACS qualifications you hold.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with residents, prepare examples of how you've provided excellent customer service in the past. Think about situations where you communicated complex information clearly or supported vulnerable individuals.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk through how you approach diagnosing and resolving faults. You might even be asked to solve a hypothetical problem during the interview, so practice articulating your thought process clearly and confidently.
✨Align with Camden's Values
Familiarise yourself with Camden's mission and values, particularly their focus on community and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to making Camden a better place for everyone.
