At a Glance
- Tasks: Support and enable services to deliver effectively for the people of Camden.
- Company: Join Camden Council, a forward-thinking organisation making radical social change.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Other info: Inclusive workplace welcoming diverse applicants and offering support for all.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £37,312
Location: 5 Pancras Square, London N1C 4AG/Hybrid and other Camden sites as and when required
Hours per week: 36
Contract Type: Permanent / Full Time
Closing Date: Sunday 28th June 2026 at 23:55
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing / How You’ll Be Involved
The purpose of the Service Coordinator is to support and enable services to deliver for the people of Camden in an efficient and effective way. We have recently changed the way that we work, so that we are more responsive to the needs of our customers and provide support that adds most value.
To help us deliver this, we require skilled Service Coordinators, to join our service to provide professional, proactive, flexible and customer focussed support service to the organisation. Working in the Family, Friends and Fostering Service you will support and enable services to deliver for the people of Camden in an efficient and effective way. You will ensure the professional delivery of established processes to support the organisation. Working closely with colleagues, you will work together to identify areas for improvement, ensuring that support remains appropriate for all service users.
As a forward-thinking Council, we expect staff to embrace new technology to support service users, ensuring that the level of support offered is flexible and in line with Camden’s ways of working. Ultimately, the role of a Service Coordinator enables services to meet their strategic objectives which enables the smooth running of functions that deliver to our citizens. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
To be considered for this exciting opportunity the successful candidate will be experienced in providing excellent customer and administrative services in a fast-paced, citizen-focused environment. You’ll have the ability to develop good working relationships and demonstrate effective communication skills, written and verbal, with an ability to express issues in a clear and appropriate manner and work with a range of audiences. You will be expected to show high levels of professionalism and be approachable, courteous, and helpful in the delivery of support. You will have the ability to work with minimum supervision, using problem solving skills and initiative to provide customer focused support service. You will also be able to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales, and deadlines of others. This role requires you to deal diplomatically and confidentially with a wider range of stakeholders internally and externally.
What We Offer
- 27 days annual leave for new starters, rising to 31 days after 5 years
- Local Government Pension Scheme
- Flexible working opportunities
- Interest free loans
- Access to our incredible staff networks
- Career development and training
- Wellbeing support and activities
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Service Coordinator employer: LONDON BOROUGH OF CAMDEN
Camden is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every voice matters. With flexible working opportunities, generous annual leave, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally in a dynamic environment dedicated to making a positive impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at LONDON BOROUGH OF CAMDEN.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from LONDON BOROUGH OF CAMDEN!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like LONDON BOROUGH OF CAMDEN, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at LONDON BOROUGH OF CAMDEN or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to LONDON BOROUGH OF CAMDEN:Before hitting send, make sure to tailor your application specifically to LONDON BOROUGH OF CAMDEN! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
