SEN Support Officer

Salary: £37,312

Grade: Level 2, Zone 2

Location: 5 Pancras Square, London N1C 4AG - Hybrid, 60% community-based working required.

Hours per week: 36

Contract Type: Permanent

Closing Date: Sunday 28th June 2026 at 23:55

Interview: 16/07/2026

About Camden

Are you passionate about making a real difference in the lives of children, young people, and families? In the SEND & Inclusion Service, we aim high for children and young people with Special Educational Needs and Disabilities (SEND), and we’re looking for skilled professionals with passion and aspirations to drive change. These roles are pivotal in ensuring that we deliver an exceptional service, strengthening our relationships with families, schools, and communities.

As part of the SEND & Inclusion Service you will deliver high outcomes for children and young people with SEND. You will foster a supportive, relational approach with families, schools, and education providers. You will work collaboratively with children, young people, families and partners to ensure they’re active participants in the development and delivery of SEND services.

About the Role

We are looking for a SEN Support Officer to join our SEN Tribunal, Mediation and Compliance Team within the SEND & Inclusion Service. This is a key operational role supporting the effective delivery of SEND processes and providing a high-quality service to families, schools and professionals.

You will act as the first point of contact for enquiries and provide essential administrative and coordination support to the team. Working closely with Officers across the service, you will help ensure statutory responsibilities are met, information is accurately recorded and communication with families is timely and supportive.

The role involves frequent contact with parents and professionals around sensitive and complex matters, so confidence, empathy and professionalism are essential.

Key responsibilities include:

• Acting as the first point of contact for telephone and written enquiries, resolving issues where possible and signposting appropriately.
• Providing day-to-day administrative support, including diary management, booking meetings, logging invoices and managing shared inboxes.
• Processing and logging requests, ensuring accurate recording and onward allocation.
• Monitoring case progress with SEN Tribunal and Mediation Officers to support compliance with statutory timescales.
• Communicating regularly and sensitively with families, schools and professionals.
• Supporting the Education, Health and Care (EHC) annual review process.
• Arranging meetings, preparing papers and taking accurate minutes.
• Preparing and checking sensitive documentation in line with information governance requirements.
• Maintaining electronic databases and pupil records to a high standard.
• Liaising with partners across the local area to support effective joint working.

All About You

To be considered for this fantastic opportunity, it is essential that the successful candidates are educated to degree level or can demonstrate substantial experience in a similar role. You will be organised, reliable and motivated by improving outcomes for children and young people with SEND and their families. You will be comfortable working in a fast-paced environment, managing competing priorities while maintaining accuracy and attention to detail.

You will bring experience of working with the public and professionals and be confident handling sensitive or challenging conversations calmly and respectfully.

You can demonstrate:

• Experience of dealing with the public and professionals, including challenging situations.
• Experience of taking clear, accurate notes and maintaining high-quality records.
• Aware of SEND-related legislation, processes and procedures.
• Confidence using IT systems, databases and Microsoft Office.
• Strong organisational and time-management skills.
• Clear written and verbal communication skills with the ability to build positive relationships.
• Knowledge of, or willingness to learn, Camden’s SEND policy, Local Offer and educational provision.
• An understanding of educational settings and commitment to developing knowledge across the 0–25 age range.
• Experience of working collaboratively with children, young people and families.
• Experience of working with vulnerable children and young people, particularly those with SEND.

Meet the Team

Want to know more about us before you apply? Come along to our Recruitment Event on:

Wednesday 17 June 2026 @ 16:30 – 18:30

Location: 5 Pancras Square, London, N1C 4AG

You will have the opportunity to meet members of the SEND & Inclusion Service and find out more about what it’s like to work in a dynamic local authority like Camden.

What We Offer

At Camden, you’ll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.