Passenger Assistant

Passenger Assistants x 5 (Job Ref: 4168)

Salary: £33,753 Pro Rata

Location: York Way Depot, Freight Lane, London N1C 4BE

Hours per week: 25 hours per week

Contract type: X 5 Permanent/Part Time

Closing date: Monday 1st June 2026 at 23:59

Interviews to be held: Week commencing 15th June 2026

This role is based at York Way Depot and this service operates between 7am until 7pm Monday to Friday. You may be asked to work within these hours in line with service demands.

About CATS

Camden Accessible Travel Solutions (CATS) is the Council’s in-house transport service. It is based within York Way Depot, in King’s Cross, London and sits within the Environment and Sustainability Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes.

What You’ll Be Doing / How You’ll Be Involved

The post holder will provide assistance to clients with differing needs during their travel arrangements within Camden Transport as part of Camden’s in-house transport service known as Camden Accessible Travel Solutions (CATS). The role will primarily focus on the day-to-day transport service ensuring that all service users are transported safely to and from school, and or to a day centre. The role also requires individuals to have experience of working with disabled children and/or vulnerable adults and the ability to communicate effectively and undertake physical aspects of the role.

The Passenger Assistant will be responsible for the safety and wellbeing of Transport users throughout the journey and handover. For those clients that have been identified, assist with dressing and emergency toileting, where required and assist into the vehicle. To manoeuvre clients, with the help of a driver or escort, using the appropriate equipment and techniques, ensuring safe entry, travel and exit of transport at all times. This includes transfers via stairs etc. where reasonable and appropriate to do so.

Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers. This includes physically assisting passengers with severe disabilities and/or varying medical conditions (particularly using tail-lifts), securing clients in seat using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to the retaining mechanisms or securing points within the vehicle. Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control. To ensure that the necessary personal protective equipment and uniform are worn at all times required. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

All About You

To be considered for one of these opportunities the successful candidates must possess a basic level of literacy, relevant experience in a similar role, and general fitness to carry out manual handling tasks. Successful candidates must be willing to obtain First Aid Training, Manual Handling and PATS (Passenger Assistant Training Scheme) within the first 6 months of post commencing. You will have demonstrable experience of working with Special Educational Needs children/Or Vulnerable Adults ranging from infancy to adulthood and working within a busy team within a demanding environment; working to distinct deadlines and timeframes for delivery of work. You will possess an in-depth working knowledge of applying sympathy, empathy and assertiveness to manage a cohort of children whilst being transported. The role requires excellent customer care skills, ensuring that the service is represented to the highest standards at all times. The ideal candidates will be adept at assessing and managing risk and have an understanding of safeguarding and child protection practices ensuring that all safeguarding policies and procedures are at the forefront of this role.

What We Offer

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.