At a Glance
- Tasks: Lead and optimise neighbourhood housing services, making a real difference in residents' lives.
- Company: Join Camden, a forward-thinking organisation dedicated to social change and community wellbeing.
- Benefits: Enjoy flexible working, 27 days annual leave, and a fantastic pension scheme.
- Other info: Inclusive workplace welcoming diverse applicants and committed to personal development.
- Why this job: Be a part of radical social change and help create thriving communities.
- Qualifications: Experience in housing management and a passion for excellent customer service.
The predicted salary is between 50537 - 57583 £ per year.
Salary: £50,537 - £57,583
Grade: Level 4 Zone 2
Location: Holmes Road Depot, NW5 3AP
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Friday 24th July at 23:56
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
How You’ll Be Involved
The Neighbourhood Housing Manager will play a significant role in overseeing and optimising the day-to-day operations within defined area. You will have line management responsibility for our Neighbourhood Housing Officers who deliver housing management services across our estates. You will act as a role model for our behaviours embedding a culture of respect and relational practice, placing our residents at the centre of everything we do.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
We’re looking for a people-focused leader who is passionate about delivering excellent housing services and making a real difference to residents' lives. You'll thrive in a fast-paced environment, balancing operational priorities with a strong commitment to customer service, collaboration and continuous improvement. A confident and inspiring leader, you'll motivate and support your team to deliver high-quality neighbourhood services, helping colleagues understand how their work contributes to positive outcomes for residents while promoting their development and wellbeing.
You will have a proven ability to build strong relationships with residents, partners and stakeholders, and enjoy working collaboratively across services to resolve issues, improve performance and drive positive change. Using insight, performance data and resident feedback, you'll continually identify opportunities to enhance service delivery and ensure residents receive responsive, effective support.
With experience of managing housing, neighbourhood or customer-facing services, you'll be comfortable making informed decisions, managing risk and taking ownership of performance. You'll ensure services are delivered consistently, fairly and in line with relevant policies, procedures and standards. Most importantly, you'll share Camden's commitment to putting residents at the heart of everything we do. You'll bring energy, resilience and a collaborative approach, helping us deliver outstanding neighbourhood services and create communities where residents can thrive.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Neighbourhood Services Manager employer: LONDON BOROUGH OF CAMDEN
The London Borough of Camden is an exceptional employer, offering a supportive and dynamic work environment for Senior Social Workers. With a strong commitment to employee development, flexible working arrangements, and a vibrant team culture, you will have the opportunity to make a meaningful impact in the lives of children and families in Greater London. Join us to be part of a dedicated team that values your expertise and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager
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We think you need these skills to ace Neighbourhood Services Manager
Some tips for your application 🫡
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