At a Glance
- Tasks: Support children with Special Educational Needs and Disabilities through effective communication and administration.
- Company: Join Camden's passionate team dedicated to making a difference in young lives.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Other info: Inclusive workplace welcoming diverse applicants and committed to support.
- Why this job: Make a real impact in the lives of children and families while growing your skills.
- Qualifications: Degree level education or substantial experience in a similar role required.
The predicted salary is between 37312 - 37312 £ per year.
Salary: £37,312
Grade: Level 2, Zone 2
Location: 5 Pancras Square, London N1C 4AG – Hybrid, 60% community‑based working required.
Hours per week: 36
Contract Type: Permanent
Closing Date: Sunday 28th June 2026 at 23:55
Interview: 16/07/2026
About Camden
We are passionate about making a real difference in the lives of children, young people, and families. In the SEND & Inclusion Service, we aim high for children and young people with Special Educational Needs and Disabilities (SEND) and look for skilled professionals who share this aspiration.
About the Role
We are looking for a SEN Support Officer to join our SEN Tribunal, Mediation and Compliance Team. This key operational role supports the effective delivery of SEND processes and provides a high‑quality service to families, schools and professionals. You will act as the first point of contact for enquiries and provide essential administrative and coordination support to the team. Working closely with Officers across the service, you will help ensure statutory responsibilities are met, information is accurately recorded and communication with families is timely and supportive. The role involves frequent contact with parents and professionals around sensitive and complex matters, so confidence, empathy and professionalism are essential.
Key Responsibilities
- Act as the first point of contact for telephone and written enquiries, resolving issues where possible and signposting appropriately.
- Provide day‑to‑day administrative support, including diary management, booking meetings, logging invoices and managing shared inboxes.
- Process and log requests, ensuring accurate recording and onward allocation.
- Monitor case progress with SEN Tribunal and Mediation Officers to support compliance with statutory timescales.
- Communicate regularly and sensitively with families, schools and professionals.
- Support the Education, Health and Care (EHC) annual review process.
- Arrange meetings, prepare papers and take accurate minutes.
- Prepare and check sensitive documentation in line with information governance requirements.
- Maintain electronic databases and pupil records to a high standard.
- Liaise with partners across the local area to support effective joint working.
All About You
To be considered for this role you must be educated to degree level or demonstrate substantial experience in a similar role. You should be organised, reliable and motivated by improving outcomes for children and young people with SEND and their families. You must be comfortable working in a fast‑paced environment, managing competing priorities while maintaining accuracy and attention to detail.
Experience and skills required:
- Experience dealing with the public and professionals, including challenging situations.
- Experience taking clear, accurate notes and maintaining high‑quality records.
- Aware of SEND‑related legislation, processes and procedures.
- Confidence using IT systems, databases and Microsoft Office.
- Strong organisational and time‑management skills.
- Clear written and verbal communication skills with the ability to build positive relationships.
- Knowledge of, or willingness to learn, Camden’s SEND policy, Local Offer and educational provision.
- An understanding of educational settings and a commitment to developing knowledge across the 0–25 age range.
- Experience working collaboratively with children, young people and families.
- Experience working with vulnerable children and young people, particularly those with SEND.
Benefits
- 27 days annual leave for new starters, rising to 31 days after 5 years.
- Local Government Pension Scheme.
- Flexible working opportunities.
- Interest‑free loans.
- Access to staff networks.
- Career development and training.
- Wellbeing support and activities.
Inclusion and Belonging
Camden welcomes applications from all part of our community, particularly encouraging people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We are committed to providing the support, adjustments and flexibility needed to succeed.
Adjustments
We commit to making recruitment barrier‑free. If you require adjustments or changes for disabled people, neurodiverse people or people with long‑term health conditions, please contact us at 020 7974 6655.
Anonymised Application
In keeping with Camden’s commitment to inclusion, recruitment for this role is anonymised to reduce unconscious bias.
SEN Support Officer in London employer: LONDON BOROUGH OF CAMDEN
Camden is an exceptional employer dedicated to making a meaningful impact in the lives of children, young people, and families. With a strong focus on professional development, flexible working opportunities, and a supportive work culture, employees are encouraged to grow and thrive in their roles. The hybrid working model allows for a balanced approach to community engagement, making it an ideal workplace for those passionate about supporting individuals with Special Educational Needs and Disabilities (SEND).
StudySmarter Expert Advice🤫
We think this is how you could land SEN Support Officer in London
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We think you need these skills to ace SEN Support Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to LONDON BOROUGH OF CAMDEN:Before hitting send, make sure to tailor your application specifically to LONDON BOROUGH OF CAMDEN! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
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✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
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