At a Glance
- Tasks: Support residents in maintaining stable housing and manage rent accounts.
- Company: Join Camden, a community-focused organisation driving social change.
- Benefits: Enjoy flexible working, 27 days leave, and a fantastic pension scheme.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives and help create a fairer community.
- Qualifications: Passion for social equality and strong communication skills required.
The predicted salary is between 42221 - 47940 € per year.
Key Information
- Salary: £42,221 - £47,940
- Grade: Level 3 Zone 2
- Location: 5 Pancras Square, N1C 4AG
- Contract Type: Permanent
- Hours: Full Time (36 hours)
- Closing Date: Friday 29th May 2026 at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing / How You’ll Be Involved
Camden’s Housing Services are committed to working alongside residents and communities to deliver safe, secure and sustainable housing while improving social equality across the borough. As an Income Officer, you will provide a person‑centred housing income service that supports residents to sustain their tenancies through early intervention, prevention and tailored support. The role involves managing rent accounts, responding to customer enquiries, taking payments and working with residents to prevent arrears from escalating, while progressing legal action where necessary, including court attendance and evictions. This is an opportunity to make a real difference within local communities by helping residents access support and maintain stable housing, while working as part of a collaborative and community‑focused service.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
You will be passionate about making Camden a fairer and more inclusive place where everyone has access to a safe, secure and warm home. We are looking for someone who takes a proactive and caring approach, acting early to support residents, prevent problems from escalating and help people access the services they need. You will be confident communicating with people from a wide range of backgrounds, able to build trust, listen with empathy and adapt your approach to meet individual needs. Working collaboratively comes naturally to you and you value joined‑up working with colleagues, partners and residents to improve outcomes and strengthen communities. You will also be comfortable using housing systems and digital tools, with an understanding of housing legislation, safeguarding responsibilities and the importance of delivering accessible, high‑quality services that put residents at the heart of every decision.
How To Apply
To apply for this job please follow the 'Apply' link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the 'About You' section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI‑generated content when applying.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.
Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Income Officer in London employer: LONDON BOROUGH OF CAMDEN
Camden is an exceptional employer dedicated to fostering a fair and inclusive work environment, where employees are empowered to make a meaningful impact in the community. With a strong focus on employee well-being, Camden offers flexible working arrangements, generous leave policies, and robust support networks, ensuring that every team member can thrive both personally and professionally. Located at 5 Pancras Square, this role as an Income Officer provides a unique opportunity to engage with diverse communities and contribute to vital social change, all while being part of a collaborative and supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Get to know Camden's values and mission. When you walk into that interview, show us you understand how important community and social equality are to the role of an Income Officer. It’s all about making a difference, so let your passion shine through!
✨Tip Number 2
Practice your communication skills! You’ll be dealing with residents from all walks of life, so being able to listen with empathy and adapt your approach is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Camden values collaboration, so share examples of how you’ve worked with others to achieve a common goal. We want to see that you can build trust and work well in a team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Make sure to personalise your application by reflecting on your experiences and how they align with the role. Authenticity is key!
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to hear your personal experiences and how they relate to the role. Avoid using AI-generated content; it’s all about your unique perspective.
Tailor Your Responses:Make sure to read the 'About You' section carefully and align your answers with the criteria listed. We’re looking for specific examples that showcase your skills and passion for making Camden a better place.
Keep It Clear and Concise:While we love detail, clarity is key! Make your points straightforward and easy to understand. This helps us see your qualifications without getting lost in too much information.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need right there to help you out.
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Stuff
Make sure you understand Camden's mission and values, especially around social equality and community support. Familiarise yourself with housing legislation and the specific responsibilities of an Income Officer. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Your Empathy
As an Income Officer, you'll be working closely with residents from diverse backgrounds. Prepare examples of how you've successfully communicated and built trust with people in the past. Highlight your proactive approach to problem-solving and how you've helped others access necessary services.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle difficult situations, such as managing arrears or dealing with sensitive issues. Think through potential scenarios and how you would respond, focusing on your empathetic and collaborative approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about Camden's initiatives or the team dynamics. This not only shows your enthusiasm for the role but also helps you gauge if the organisation aligns with your values and work style.
