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- Tasks: Support community learning by providing information, advice, and enrolment assistance.
- Company: Join Camden Council, dedicated to making a positive impact in local communities.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Why this job: Make a real difference in adult learners' lives while gaining valuable experience.
- Qualifications: GCSE Maths and English, proficient in Microsoft Office, and great communication skills.
- Other info: Inclusive workplace welcoming diverse applicants to foster equality and justice.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £16.21 an hour (£13.84 base pay, £2.37 holiday pay).
Location: 5 Pancras Square, London N1C 4AG / Multiple Camden venues.
Hours per week: 2 hours minimum (up to 6 hours).
Contract Type: Fixed term/Secondment for 12 months - Part Time - Termly.
Closing Date: Wednesday 15th April 2025 at 23:55.
Interview: W/C 20th April 2026.
About Camden: Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing / How You’ll Be Involved: Camden Adult Community Learning (ACL) is recruiting Community Information, Advice and Guidance (IAG)/Enrolment Support Officers to support information advice and guidance as well as enrolment support onto our courses in the community in Camden neighbourhoods. Our strength and difference from other adult learning providers is that our courses are run closer to learners in community settings like libraries and community centres. We work across over 90 different venues in Camden. The course provision is done by our tutors, while this post will support our tutors by raising awareness of programmes, enrolling learners and providing information, advice and guidance. This information, advice and guidance will be focused on learning opportunities but will also incorporate a range of other council services and a wider Service offer to the communities living, working and volunteering within the geography of Camden. The post holder/s will report to Community Operations Manager based in the Community Development Department of the Adult Community Learning Service.
This role can be a stepping stone toward:
- Becoming a qualified IAG adviser (e.g. Level 3 or 4 in Advice and Guidance).
- Progressing into roles in adult education coordination, community outreach, learner support, or education policy.
About You: To be considered for this exciting opportunity it is essential the successful candidate has the following:
- GCSE pass or equivalent Maths and English.
- Fully proficient in Microsoft Office packages including Outlook, Word & Excel.
- Personable and confident talking to a wide range of people.
- Empathetic and active listener.
- Passion about improving the lives of adult learners.
- Inspire adult learners to see the value of our services.
- Understanding of the barriers to learning, volunteering, and employment.
- Punctual and responsible for planning own work.
What We Offer: At Camden, you’ll receive a host of benefits including:
- 27 days annual leave for new starters, rising to 31 days after 5 years.
- Local Government Pension Scheme.
- Flexible working opportunities.
- Interest free loans.
- Access to our incredible staff networks.
- Career development and training.
- Wellbeing support and activities.
Inclusion and Diversity: We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
Adjustments: Camden is committed to making our recruitment practices barrier‑free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us.
Anonymised Application: In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Community Information Advice & Guidance IAG & Enrolment Support Officer in London employer: LONDON BOROUGH OF CAMDEN
Contact Detail:
LONDON BOROUGH OF CAMDEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Information Advice & Guidance IAG & Enrolment Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with Camden community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for your interview by researching Camden's community initiatives. Show us that you’re not just passionate about adult learning but also about making a real difference in the community. Tailor your answers to reflect our values!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to IAG and enrolment support, and don’t forget to highlight your empathy and listening skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Camden and contributing to our mission of supporting adult learners.
We think you need these skills to ace Community Information Advice & Guidance IAG & Enrolment Support Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Community IAG & Enrolment Support Officer. We want to see how you can contribute to Camden's mission of supporting adult learners!
Show Your Passion: Let your enthusiasm for improving the lives of adult learners shine through in your application. Share any relevant experiences that demonstrate your commitment to education and community support, as this is key for us at Camden.
Be Clear and Concise: When filling out your application, keep it straightforward and to the point. Use clear language and structure your responses well so we can easily see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance of being considered for this exciting opportunity.
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Community
Familiarise yourself with Camden and its community learning initiatives. Understand the specific challenges and opportunities faced by adult learners in the area. This will help you demonstrate your passion for improving lives and show that you're genuinely invested in the role.
✨Showcase Your Empathy
As a Community IAG Officer, you'll be working with diverse individuals. Prepare examples of how you've actively listened and supported others in the past. Highlight your ability to connect with people from various backgrounds and how you can inspire them to see the value of the services offered.
✨Master the Tech
Since proficiency in Microsoft Office is essential, brush up on your skills in Outlook, Word, and Excel. Be ready to discuss how you've used these tools in previous roles, especially in data entry or filling out online forms. This will show that you're prepared and capable of handling the administrative aspects of the job.
✨Plan Your Questions
Prepare thoughtful questions about the role and Camden's community learning programmes. This not only shows your interest but also gives you insight into how you can contribute effectively. Ask about the barriers to learning that the community faces and how you can help overcome them.