At a Glance
- Tasks: Support residents in maintaining stable housing and manage rent accounts.
- Company: Join Camden, a community-focused organisation driving social change.
- Benefits: Flexible working, 27 days leave, family leave, and a great pension scheme.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in local communities and help residents thrive.
- Qualifications: Proactive, empathetic communicator with knowledge of housing legislation.
The predicted salary is between 42221 - 47940 € per year.
Salary: £42,221 - £47,940
Grade: Level 3 Zone 2
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Friday 29th May 2026 at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing / How You’ll Be Involved
Camden’s Housing Services are committed to working alongside residents and communities to deliver safe, secure and sustainable housing while improving social equality across the borough. As an Income Officer, you will provide a person-centred housing income service that supports residents to sustain their tenancies through early intervention, prevention and tailored support. The role involves managing rent accounts, responding to customer enquiries, taking payments and working with residents to prevent arrears from escalating, while progressing legal action where necessary, including court attendance and evictions. This is an opportunity to make a real difference within local communities by helping residents access support and maintain stable housing, while working as part of a collaborative and community-focused service. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
You will be passionate about making Camden a fairer and more inclusive place where everyone has access to a safe, secure and warm home. We are looking for someone who takes a proactive and caring approach, acting early to support residents, prevent problems from escalating and help people access the services they need. You will be confident communicating with people from a wide range of backgrounds, able to build trust, listen with empathy and adapt your approach to meet individual needs. Working collaboratively comes naturally to you and you value joined-up working with colleagues, partners and residents to improve outcomes and strengthen communities. You will also be comfortable using housing systems and digital tools, with an understanding of housing legislation, safeguarding responsibilities and the importance of delivering accessible, high-quality services that put residents at the heart of every decision.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Income Officer employer: LONDON BOROUGH OF CAMDEN
Camden is an exceptional employer dedicated to fostering a fair and inclusive work environment, where employees are empowered to make a meaningful impact in the community. With a strong focus on employee well-being, Camden offers generous benefits such as flexible working hours, 27 days of annual leave, and access to supportive staff networks, all while promoting professional growth through collaborative teamwork and a commitment to social equality. Located in the heart of London, this role as an Income Officer provides a unique opportunity to contribute to vital housing services that directly improve the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Get to know Camden's values and mission. When you walk into that interview, show us you understand how important community and social equality are to the role of an Income Officer. It’s all about making a difference, so let your passion shine through!
✨Tip Number 2
Practice your communication skills! You’ll be dealing with residents from all walks of life, so being able to listen with empathy and adapt your approach is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! We love candidates who can collaborate effectively with colleagues and partners. Share examples of past experiences where you’ve worked together to achieve a common goal.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, make sure to write your own responses in the ‘Why you?’ section – authenticity is what we’re looking for!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to hear your personal experiences and insights, so avoid using AI-generated content. Authenticity is key!
Tailor Your Responses:Make sure to read the 'About You' section carefully and tailor your responses to highlight how you meet those criteria. We’re looking for specific examples that show your proactive and caring approach.
Show Your Passion:Let us know why you’re passionate about making Camden a fairer place. Share your thoughts on social equality and how you can contribute to our mission of supporting residents and communities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need to make your application stand out.
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Stuff
Make sure you understand Camden's mission and values, especially around social equality and community support. Familiarise yourself with the role of an Income Officer and how it impacts residents' lives. This will help you answer questions confidently and show your passion for making a difference.
✨Show Empathy
As an Income Officer, you'll be working closely with residents from diverse backgrounds. Prepare examples of how you've successfully communicated and built trust with people in the past. Highlight your proactive approach to problem-solving and how you’ve helped others access support.
✨Be Collaborative
Camden values teamwork, so think about times when you've worked effectively with colleagues or partners. Be ready to discuss how you can contribute to a collaborative environment and improve outcomes for residents. This will demonstrate that you’re a team player who values joined-up working.
✨Prepare for Practical Scenarios
Expect scenario-based questions that assess your ability to handle real-life situations, like managing rent accounts or dealing with arrears. Practice your responses to these scenarios, focusing on your approach to early intervention and tailored support for residents.
