At a Glance
- Tasks: Manage and reconcile high-volume income systems, ensuring financial accuracy.
- Company: Join Camden Council, a leader in social change and community support.
- Benefits: Enjoy flexible working, 27 days leave, and a fantastic pension scheme.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact on financial operations while supporting your community.
- Qualifications: Experience in income management and strong analytical skills required.
The predicted salary is between 42221 - 42221 £ per year.
Salary: £42,221
Grade: Level 3, Zone 2
Location: Dennis Geffen Annexe, N1C 4DG
Contract Type: Permanent
Hours: 36, Full Time
Closing date: Monday 3rd August 2026; 23:55
About Camden
Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind.
What You’ll Be Doing / How You’ll Be Involved
As an Income Management Officer, you will hold a key technical role at the heart of our financial operations, responsible for the accurate management and reconciliation of all Council income received—handling transactions valued at approximately £950 million per year. This role perfectly combines high-level financial investigation with essential, day-to-day operations, where you will take the lead on managing main and specialist suspense accounts and resolving unallocated income items. You will act as the main point of contact for income queries, prepare regular reports for Heads of Finance, and manage cash-handling processes, including security collection schedules. While handling a high volume of work and ensuring strict compliance with financial regulations (like PCIDSS) can be challenging, your work is critical to maximising income and maintaining robust financial records for the Borough. This role also requires some lifting. This role is office based. A minimum of 3 days a week in the office and more when required.
All About You
We are looking for someone with detailed knowledge of income management, bank reconciliations, and suspense account management. You possess the analytical ability to review financial transactions, investigate discrepancies, and resolve complex queries with minimal supervision. You are highly organised, able to meet strict deadlines for reconciliations and year-end reporting, and comfortable explaining complex financial issues simply to both technical teams and non-finance staff. Ideally, you have a positive approach to change, a track record of implementing process improvements, and are comfortable supporting or guiding graduates and apprentices within the team.
The application process:
- Complete a short application via our job portal – please ensure you also answer the below questions and include in your supporting statement at the top. If you do not answer these questions your application will not be considered.
We want to give everyone the same chance to showcase their relevant skills and experience so please clearly answer these two questions, in order:
- Describe your experience managing and reconciling high-volume income systems or complex suspense accounts. What is your approach to investigating and resolving unallocated items?
- Can you give an example of how you have maintained compliance with financial regulations (such as PCIDSS) or strict deadlines during a critical operational period like the financial year-end?
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work-life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Income Management Officer employer: LONDON BOROUGH OF CAMDEN
The London Borough of Camden is an exceptional employer, offering a supportive and dynamic work environment for Senior Social Workers. With a strong commitment to employee development, flexible working arrangements, and a vibrant team culture, you will have the opportunity to make a meaningful impact in the lives of children and families in Greater London. Join us to be part of a dedicated team that values your expertise and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer
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We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
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