At a Glance
- Tasks: Manage the housing letting process and support residents in finding secure homes.
- Company: Join Camden, a forward-thinking council dedicated to social change and community support.
- Benefits: Enjoy flexible working, 27 days leave, family leave, and a fantastic pension scheme.
- Other info: Inclusive workplace welcoming diverse applicants and committed to personal growth.
- Why this job: Make a real difference in people's lives by helping them access safe housing.
- Qualifications: Experience in housing environments and strong communication skills are essential.
The predicted salary is between 42221 - 47940 £ per year.
Salary: £42,221 - £47,940
Grade: Level 3 Zone 2
Location: Holmes Road Depot, NW5 3AP
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Sunday 20th September at 2026 at 23.59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing
The Lettings Officer is responsible for the delivery of the housing letting process from tenancy termination, through shortlisting, offer, verification and viewing stages until the property has been let within the timeframe as set out in service performance indicators and in accordance with the Council’s rehousing policy. To maintain monitoring systems and regularly produce performance reports from the Council’s IT system. To manage the provision of social housing in accordance with the Council’s policies and procedures and relevant Government legislation including making informed decisions about housing applications. This post is exempt from the Rehabilitation of Offenders Act and will require a Standard DBS.
All About You
We are looking for someone who is passionate about helping residents access safe, secure and suitable housing and who shares Camden's commitment to putting residents at the heart of service delivery. You will have experience working in a busy, target-driven housing environment, with a good understanding of the Housing Act 1996 Parts VI and VII, relevant housing case law and housing allocations processes. You are proactive, organised and solutions-focused, able to manage competing priorities while maintaining high standards of accuracy and customer service. You communicate clearly and confidently, building positive relationships with residents, colleagues and partner agencies. You take the time to understand residents' circumstances, providing advice and support with empathy, professionalism and care. You are committed to making services accessible, transparent and easy to navigate, always striving to achieve the best possible outcomes for residents. A collaborative team player, you value partnership working and recognise the importance of listening to residents and involving them in decisions that affect their housing needs. Above all, you are motivated by making a positive difference and helping Camden remain a place where everyone has the opportunity to thrive.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Housing Lettings Officer employer: London Borough of Camden
The London Borough of Camden is an exceptional employer, offering a dynamic work environment where you can make a real difference in the lives of private renters. With a strong commitment to employee development and a collaborative culture, you will have access to ongoing training and growth opportunities while working alongside passionate professionals dedicated to upholding housing rights. Located in the vibrant heart of London, this role not only provides meaningful work but also the chance to engage with diverse communities and drive impactful change.
